Front Office Specialist Physical Therapy Dept PRN

at Concentra in South Portland, Maine, United States

Job Description

Front Office Specialist Physical Therapy Dept PRN South Portland, ME



US-ME-South Portland

Job ID


Pos. Category

Medical Center - Physical Therapy Support

Pos. Type

Per Diem






Performs a variety of tasks in a clinic setting to enable Therapists to advise and treat patients in accordance with Concentra policies, practices and procedures.










Reviews initial referral request for therapy services.

Reviews PT Authorization Guidelines and Protocol notes.

Contacts appropriate payer (employer/insurance carrier) to obtain authorization for requested therapy services.

Submits required documentation to payer to assist in authorization process.

Notifies the patient of scheduled therapy appointment(s)

Documents all appropriate information per Policy and Procedure.

Communicates referral status and/or non-standard issues to the referring CMC

Provider, Center Therapy Director, CSS Manager and other involved parties.

Communicates with center staff as necessary.

Submits appropriate reports to CSS Manager/Area Therapy Director.

Occusource-Check in therapy

Check out - therapy


Charge out therapy

Escorts patients and coordinate flow

Pulls medical records and process charts

Calls no shows

Maintains authorization process/logs

Tracks Plan of Care

Patient Care/Dept. maintenance: (increase therapist efficiency)

Walk patients from therapy to the exam room and write the appropriate information on the provider board.

Print transcriptions and reports for Center Therapy Director

Call for authorization and document on correct form. If after 3 attempts, is unsuccessful in obtaining authorization, contact employer and notify Medical Director and Center Therapy Director.

Call patients daily to remind them of their appointment for the next day and fill out appropriate log.

Call patients who have missed their appointment and document in the patient chart the reason for the missed appointment.

Wash/Fold therapy linens.

Wipe down treatment tables.

Refill ultra sound bottles.

Check temperature of hydro collator / paraffin bath and record in daily log.

Performs HPEs


Maintain inventory of therapy supplies and printed forms.

Discard electrodes of discharged patients.

Put together packets for Group Health Marketing.


Fill/change water as needed in hot pack collator.

Maintain inventory Fill/change water as needed in hot pack collator.

Defrost cold pack collator.

Performs department cleaning

Completes Essential Functions inventory form

Assists with patient set up/take down

Supervises exercise programs

Performs other duties as assigned.


Office environment

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.










High school diploma or GED





Additional Data




If you're looking for an organization that cares for your growth and well-being as much it does its patients, consider Concentra.

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

Concentra is an Equal Opportunity Employer, including disability/veterans





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EOE, including disability/veterans


We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, sexual orientation, gender identity, disability or medical or veteran status in accordance with federal law. In addition, Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.

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Job Posting: 612476

Posted On: Sep 27, 2021

Updated On: Sep 29, 2021