Menu

Behavioral Scientist, Senior Director (Claim)

at Travelers in Augusta, Maine, United States

Job Description

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Target Openings

1

Job Description Summary

Apply behavioral science frameworks and academic insights to practical business challenges in the Property and Casualty Insurance industry.

•Contribute to business outcomes using the scientific method, as well as Behavioral Science theories and frameworks.

•Serve as a problem solver, designer and data analyst related to behavioral considerations.

•Serve as a researcher, interviewer, design thinking facilitator, and data analyst for the application of behavioral science to Travelers Claim strategies and projects.

•Projects will be varied and may include initiatives like digital adoption, improving response times, change management, and decisions about how we develop product features to increase positive product outcomes.

•In close collaboration with key stakeholders across claim, conduct pilots, apply behavioral science frameworks, and implement interventions to influence choices customers or claimants make before or throughout the lifecycle of a claim.

•Conduct the research to recommend and to test behavioral interventions to claim practices, product design, business strategies and experiences with the aim of increasing positive outcomes for individuals, businesses and the company.

•Apply insights internally to influence how employees within the organization react to and manage transformational change.

•Bring experience applying Behavioral Science methods to product and service initiatives that can help bring behavioral science to scale.

Claim Behavioral Science operates together as an internal, interdisciplinary consultancy, with collective input and lab meetings on each engagement to maximize experimental rigor and creativity in designing interventions with business partners. This role reports to the AVP of Behavioral Science who receives guidance in terms of broad goals and overall objectives for the new Behavioral Science function. The AVP of Behavioral Science will direct initiatives and assign projects to the Behavioral Scientist role based on skills and expertise required. Independent project management skills and research expertise are required to establish and to carry out designed experiments and their analysis. This job does not manage others.

Primary Job Duties & Responsibilities

+ Collect and analyze quantitative data, conduct semi-structured interviews, facilitate group design thinking sessions, and conduct test & learns with follow up measurements.

+ Apply behavioral science frameworks to test interventions that inform product design and experiences.

+ Collaborate with product designers, data scientists, project managers and marketing and communications to design, develop, conduct and evaluate projects and proofs of concept.

+ Help to develop and document research to support multiple recommendations to improve Claim business line results.

+ Implement agreed upon interventions in partnership with various sponsors.

+ Apply insights internally to influence how employees within the organization react to and

+ manage transformational change.

+ Provide insights, best practices, tools, and training to help develop organizational capabilities in the application of behavioral science.

+ Perform other duties as assigned.

Minimum Qualifications

+ Master’s Degree in Behavioral Science, Psychology, Economics, HCI, UX, People Analytics or a related field.

+ 2 years of experience applying behavioral science frameworks, insights, and experimental research in a business setting.

Education, Work Experience, & Knowledge

+ 5+ years of applied industry experience in a business setting.

+ Master’s Degree, certification, or applied experience in Data Science.

Job Specific Technical Skills & Competencies

+ Proven ability to design, conduct, analyze and communicate research results and recommendations as business cases.

+ Masters, certification, or applied experience in Data Science.

+ Proficiency with Excel, and R, SAS, or Python.

+ Experience in designing and conducting semi-structured interviews or user research for Behavioral Science interventions.

+ Group-led facilitation using design thinking collaboration software across multi-disciplinary groups.

+ Natural curiosity is key – demonstrated ability to understand problems and ask the right questions.

+ Strong research and analytical skills including an ability to observe and record behaviors.

+ Experience advocating for and influencing business partners to adopt behavioral science research, experimentation, and interventions.

+ Strong Project Management Skills and the ability to bring projects from idea to testing, and implementation; ability to balance priorities while working on multiple projects simultaneously.

+ Strong written and verbal communication skills.

+ Teamwork and Collaboration: Demonstrated ability to working in a team environment and effectively collaborate across business areas.

+ Insurance or financial services industry experience.

Environmental / Work Schedules / Other

+ Travel Requirements: Travel Occasionally

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .

To view full details and how to apply, please login or create a Job Seeker account
How to Apply Copy Link

Job Posting: JC193090580

Posted On: Sep 24, 2021

Updated On: Oct 28, 2021