Technical Support Analyst (Night Shift)

at Acxiom LLC in Augusta, Maine, United States

Job Description

The Command Center provides operational support for Acxiom’s critical services and products in a 24/7 model support. A Technical Support Analyst is responsible for monitoring Acxiom’s environments: applications, devices, and security threats.

As part of the Command Center, you’ll provide end-to-end Incident Management and coordinates cross functional efforts to ensure complete service restoration for our clients and systems. Responsible for protecting both online and on-premise infrastructures, monitoring data to identify suspicious activity, and identifying and mitigating risks.

This is a night shift position. The night shift rotates 2 on, 2 off, 3 on, 3 off, working every other weekend in 12-hour shifts. You will work approximately 14 days a month. The shift is between 6:00 pm and 6:00 am.

What you will do:

+ Monitor Acxiom’s applications, network, servers, databases, and security threats in real time.

+ Assist in recognizing, identifying and prioritizing incidents in accordance with organizational policies and operational impact

+ Providing analysis and trending of security events, alarms, and information from network security devices

+ Conducting security assessments through vulnerability testing and risk analysis

+ Identify problems and assists with resolution efforts

+ Provide assistance with communications and / or escalations during Major Incidents / Priority Incidents

+ Carefully track and document in detail all issues and resolutions in the ticketing system according to standard company policies and procedures

+ Following Major Incident and Incident Management processes in an ITIL framework

+ Support multiple technical teams with high uptime requirements in an 24/7 operational environment

+ Collaborate with others to resolve information technology issues

+ Assist with triage and restoration activities, such as restarting server application services

+ Assist in monitoring and communicating ongoing maintenances and outage activities

+ Communicate ongoing issues to the company as appropriate

+ Utilize troubleshooting skills to identity and isolate incidents, such as networking skills to trace network traffic based on source and destination IP address

What you will need:

+ Currently pursuing a degree in Information Technology, Computer Science, Cyber Security or Management Information Systems with a minimum 3.5 Major GPA or a completed bachelor’s degree

+ Capable to learn and follow process procedures and policies

+ Good analytical and problem-solving skills with attention to detail

+ Strong time management and organizational skills, and ability to handle multiple concurrent tasks with minimal supervision

+ Demonstrable ability to work well in a team environment

+ Excellent written and verbal communication skills

+ Communicate effectively and timely through Slack and Zoom, strong verbal communication skills

+ Able to work weekends

What will set you apart:

+ Bachelor’s degree or 2 years of related work experience / IT certifications

+ Experience or knowledge in computer networking and / or security concepts

+ Microsoft Software experience (Outlook, Word, Excel)

+ Basic knowledge of server (Windows, Linux) infrastructure

+ Fundamental concepts of Cisco, Linux Server, Windows Server

+ Understanding of Incident and Change Management

+ Experience with ticketing tools such as ServiceNow

+ Functional Acxiom Product knowledge

+ Knowledge of virtualization concepts

+ GPA 3.75 or higher

+ Participation in quarterly and yearly team training goals to complete in-demand industry certifications such as: AWS, CompTIA, Cisco, and ITIL


Primary Location City/State:

Homebased – Conway, Arkansas

Additional Locations (if applicable):

Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person’s race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Who is Acxiom?

We are leaders in helping brands achieve the number one mantra for every business – know your customer. For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.

We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders. For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.

Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.

At Acxiom, our values begin with our associates, who are the single most important driver of our success. We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise – to our clients and to our associates – and define our company culture.

If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049.

Attention California Applicants: Please see our California Consumer Privacy Act notice here ( .

Attention Colorado Applicants: This position is not located in Colorado but applications for remote work may be considered. For information about this role under CO Equal Pay Law, please contact

We highly recommend you create an account to monitor your resume submissions. Click on the Sign In link above to create an account or sign up at the end of your application.

Interested in Acxiom? Learn about our Equal Opportunities, job postings, and more:

About Us (

Follow Us on Twitter

Find Us on Facebook (

Careers Page

LinkedIn (

Copy Link

Job Posting: JC193158325

Posted On: Sep 24, 2021

Updated On: Oct 01, 2021