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Membership Desk

at BJ's Wholesale Club in Portland, Maine, United States

Job Description

Join a team of more than 25,000 team members, comprised of our home office and over 215 clubs and 3 distribution centers in 17 states. We’re committed to delivering value and convenience to our Members, helping them save every day on everything they need for their family and home. BJ’s Wholesale Club offers a collaborative, team-oriented environment where all team members can learn, grow and excel.

Job Summary

Responsible for Executing Acquisition 365, renewing, upgrading, cross-selling My BJs Perks. Also responsible for merchandise returns, exchanges, pick-ups, and general customer services inquiries. Provides excellent and efficient member service.

Team Members:

+ Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.

+ We strive for flawless execution and hold ourselves accountable.

+ Acts with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate.

+ Ensure a safe and positive environment for our members and each other.

+ Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.

+ Move with speed and agility in everything we do.

+ Innovate and adapt so we can move as fast as the world around us.

+ Maintain a friendly and positive attitude.

Members:

+ Deliver service excellence through all points of contact.

+ Resolve and deescalate to address every member concern.

+ Ensure a safe and positive environment and experience for the members.

+ Daily commitment to GOLD Member Standards

+ Greet, Anticipate, Appreciate (GAA)

+ Fast, Friendly Full, Fresh, Clean

Club Standards: Work as a team to deliver GOLD club standards daily.

+ Work with commitment and pride to deliver GOLD- Grand opening look daily

+ All items stocked and promotional plans executed

+ Maintain visible accurate signage

+ Clean and organized, inside and out

Know your Business:

+ Understand how to access and read production and/or financial performance reporting for your department.

+ See the connection between consistent execution and the positive impact it can have on the business.

Major Tasks, Responsibilities, and Key Accountabilities

+ Drives and promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.

+ Converts potential members by actively and effectively pitching all membership programs in accor

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Job Posting: JC192971914

Posted On: Sep 23, 2021

Updated On: Sep 24, 2021