at Anchorage Motor Inn of York Inc in York Beach, Maine, United States
The Anchorage Inn in York Beach, ME is looking for a leader for our housekeeping team!
We are looking for an executive housekeeper to lead our housekeeping team. We are looking for someone with a positive attitude who is ready to jump in and be an active member of the team. Previous housekeeping supervisory experience is required; willingness to jump in and be hands on by assisting housekeepers as needed; understand budgetary needs set forth by the General Manager and property owner, excellent problem solving and leadership skills; strong ability to hire, train and develop a diverse year round and seasonal staff. We are open year round and this is a year round full time position.
Primary responsibilities are:
*Insure cleanliness standards are met daily in all guest rooms and public areas
*Complete random room and public area inspections to provide detailed feedback to: housekeepers, maintenance and management staff.
*Update room status in computer system to facilitate efficient guest arrivals and departures.
*Respond quickly to guest requests in a friendly and professional manner
*Follows-up to ensure guest satisfaction
*Establish and maintain a housekeeping key system, operating procedures and standards manual
*Daily inspect guest rooms, maintain system to ensure maintenance concerns are reported, documented and completed.
*Create and update staff daily duties and checklist sheets
*Oversee lost and found items, retrieval, response to guest calls for items and return of items to guests.
*Train housekeepers on essential duties and levels of service expectations
*Prepare employee schedule according to forecasted occupancy.
*Complete End of Day report, adjust staff needs via on-call staff or early release of staff in a fair manner based on occupancy changes.
*Motivate, coach, counsel all housekeeping personnel
*Conduct monthly inventories, monitor par levels and supplies
*Work closely with other departments: Sales and Front Office to promote a positive work relationship and foster interdepartmental communication.
Qualities and Characteristics:
*Ability to convey information and ideas clearly
*Maintain composure and objectivity under pressure
*Effectively handle problems in the workplace, including anticipating, prevention, identifying and solving issues
*Ability to critically listen, understand, clarify and resolve concerns by both staff and guests.
*Able to work efficiently, prioritize, delegate as needed and multitask
*Display a professional image at all times through appearance and dress
*Previous housekeeping experience required.
*Must be available weekends and holidays
*Versatility to take on any role in the department as needed including cleaning rooms, inspecting rooms, scheduling and maintaining inventory and ordering.
*Lead by example in following department/hotel rules and policies
*Excellent Communicator and Team Developer
*Superior customer service skills
*Organized inventory skills
*Preferred computer skills including Excel, Word, Outlook
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