at Pearson in Augusta, Maine, United States
Quality Manager- Writing – ( 2113317 )
We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.
Smarthinking, a division of Pearson Higher Education Services, seeks a Quality Manager to assist Writing Department leadership oversee and maintain the tutoring quality of its online writing tutoring services and writing tutor team. The Writing Department Quality Manager’s responsibilities include:
+ Monitor and assess quality of Smarthinking’s online writing tutor team and writing lead tutor team
+ Oversee quality control for Smarthinking’s writing service subjects and writing tutor trainees
+ Be alert to and provide guidance to underperforming tutors, escalating only as-needed cases to department leadership
+ Communicate regularly with tutors and lead tutors to advise regarding on-shift tutoring questions/problems/protocols
+ Review and respond to user and faculty inquiries and complaints regarding tutoring session/writing review quality
+ Draft, update, and review client-facing and student-facing materials as needed (i.e., writing handbook lessons, tutor training manual documentation, flyers, web page copy, etc.)
+ Assist with proposal response writing and documentation as needed as Requests for Proposals arise.
+ Assist with managing Smarthinking social media (i.e., responding to Smarthinking user questions via Smarthinking Facebook page)
The anticipated starting salary range for Colorado-based individuals expressing interest in this position is $60,000. This position is eligible to participate in an annual incentive program.
Benefits available to eligible employees can be seen at: https://pearsonbenefitsus.com/
Remote opportunity Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
+ Master’s degree (minimum) in an applicable field, i.e., Rhetoric/Composition, English, Education, ESL or Language Acquisition.
+ 5-10 years of experience administering online writing tutor training/professional development and evaluating online writing tutors.
+ 5-10 years of online writing tutoring experience and detailed, extensive knowledge of best practices for online writing instruction and online tutoring pedagogy.
+ Exceptional, flawless writing skills.
+ Ability to efficiently assess tutoring session/writing review quality and effectively distill that assessment for various audiences (Writing Department leadership, faculty, user/students).
+ Extensive experience writing original copy, proofreading, and handling extensive writing/revision projects.
Primary Location : US-RE-Remote
Work Locations :
Job : General Business Operations
Organization : North America
Employee Status : Regular Employee
Job Type : Standard
Job Level : Team Leader
Shift : Day Job
Job Posting : Sep 16, 2021
Job Unposting : Ongoing
Schedule: : Full-time Regular
Req ID: 2113317