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Quality Manager- Writing

at Pearson in Augusta, Maine, United States

Job Description

Quality Manager- Writing – ( 2113317 )

Description

We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

Smarthinking, a division of Pearson Higher Education Services, seeks a Quality Manager to assist Writing Department leadership oversee and maintain the tutoring quality of its online writing tutoring services and writing tutor team. The Writing Department Quality Manager’s responsibilities include:

+ Monitor and assess quality of Smarthinking’s online writing tutor team and writing lead tutor team

+ Oversee quality control for Smarthinking’s writing service subjects and writing tutor trainees

+ Be alert to and provide guidance to underperforming tutors, escalating only as-needed cases to department leadership

+ Communicate regularly with tutors and lead tutors to advise regarding on-shift tutoring questions/problems/protocols

+ Review and respond to user and faculty inquiries and complaints regarding tutoring session/writing review quality

+ Draft, update, and review client-facing and student-facing materials as needed (i.e., writing handbook lessons, tutor training manual documentation, flyers, web page copy, etc.)

+ Assist with proposal response writing and documentation as needed as Requests for Proposals arise.

+ Assist with managing Smarthinking social media (i.e., responding to Smarthinking user questions via Smarthinking Facebook page)

The anticipated starting salary range for Colorado-based individuals expressing interest in this position is $60,000. This position is eligible to participate in an annual incentive program.

Benefits available to eligible employees can be seen at: https://pearsonbenefitsus.com/

Remote opportunity Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Qualifications

+ Master’s degree (minimum) in an applicable field, i.e., Rhetoric/Composition, English, Education, ESL or Language Acquisition.

+ 5-10 years of experience administering online writing tutor training/professional development and evaluating online writing tutors.

+ 5-10 years of online writing tutoring experience and detailed, extensive knowledge of best practices for online writing instruction and online tutoring pedagogy.

+ Exceptional, flawless writing skills.

+ Ability to efficiently assess tutoring session/writing review quality and effectively distill that assessment for various audiences (Writing Department leadership, faculty, user/students).

+ Extensive experience writing original copy, proofreading, and handling extensive writing/revision projects.

Primary Location : US-RE-Remote

Work Locations :

US-Remote

Remote

Job : General Business Operations

Organization : North America

Employee Status : Regular Employee

Job Type : Standard

Job Level : Team Leader

Shift : Day Job

Job Posting : Sep 16, 2021

Job Unposting : Ongoing

Schedule: : Full-time Regular

Req ID: 2113317

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Job Posting: JC192680417

Posted On: Sep 18, 2021

Updated On: Sep 26, 2021