Customer Representative Associate II - Intermittent (21-55-3

at State of Maine, Bureau of Human Resources in Rockland, Maine, United States

Job Description

Customer Representative Associate II – Intermittent (21-55-3)

Rockland , Maine , United States | Maine State Ferry Service | Part-time Apply by: No close date Apply with Linkedin Apply

Maine Department of Transportation

Salary: $14.94 to $20.68/hourly Job Code: 6598 Pay Grade: 80 (Administrative Services)

Office/Bureau: Maine State Ferry Service Location: Rockland, ME

Position Number: 02530-0803 Bulletin No: 21-55-3

Opening Date: September 15, 2021

Closing Date: Until Filled

Job Description:

We are looking for an individual who is willing to work on an as-needed basis in our Rockland ferry terminal. If you are looking to pick up a few days here and there and not be committed to a full time position, well then this is the job for you.

This position is responsible for:

+ Excellent Customer Service: Maintaining and promoting a calm, welcoming and helpful atmosphere by being courteous and tactful while working effectively with the public and other employees

+ Selling tickets and collecting appropriate fares in accordance with published tariff for those using vessels or parking facilities of the Maine State Ferry Service (MSFS)

+ Counting tickets sold and money collected during assigned shift, preparing shift activity/cash reports, preparing and maintaining records of monetary deposits and receipts

+ Providing schedules, fares, and other information to MSFS customers and the general public in person and via the telephone

+ Managing the Rockland ferry vehicle line queue and working outdoors in all weather

+ Cleaning/maintaining the interior/exterior of the terminal

+ Performing other duties as required or requested by supervisors/MSFS management

Training will be provided in security awareness, screening of vehicles, passengers, and operation of security/security communications equipment. Work involves weekends, holidays, and those hours necessary to cover for staff on leave. Perform other duties as required or requested by immediate supervisor.

To be minimally qualified for this position candidates must provide evidence of the following experience:

A Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public on matters such as communication transmissions, employment, ferry, social, or public services; and 2) ability to use independent judgment in handling exceptions to established work assignments, priorities, and schedules. All positions in this classification assume the qualifications of: Customer Representative Assistant I and Customer Representative Assistant II.

Application Instructions:

Interested applicants need to apply online by clicking the “Apply for this Opening/Apply Now” button along with uploading a cover letter, current resume, and any applicable copies of post-secondary transcripts, licensing, registration and certifications.

*If you require a paper application or for general questions, please contact MaineDOT Human Resources at 207-624-3050 or via email at

Why join our team?

Employment with the Department of Transportation and the State of Maine offers a competitive benefits package which include:

+ Health, Dental and Vision Insurance

+ Retirement Savings

+ Flexible Spending Accounts and Child Care reimbursement programs

+ Gym Membership Reimbursement

+ Living Resources (Employee Assistance Program)

+ 12 Paid Holidays

+ Paid vacation, personal and sick leave

+ Statewide Locations

+ Exclusive Training

+ Educational Re-imbursement program

+ Wellness Program

+ And much more!


The bi-weekly dollar values of some State-paid benefits for full-time employees include: $14.60 for dental insurance; 13.16% of employee’s pay towards retirement for MSEA positions and, depending on the employee’s annual pay, at least 85% ($412.23) of health insurance premiums (more information is available here). Participation in the Health Premium Credit Program can decrease the employee’s cost of health insurance by 5%.

Maine State Government is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities upon request..

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Job Posting: JC192552329

Posted On: Sep 17, 2021

Updated On: Oct 15, 2021