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IT Business Technical Analyst - Work from Home

at Alight Solutions LLC in Portland, Maine, United States

Job Description

As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth, and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. At Alight, we are reimaging how people and organizations thrive.

 

We're growing our HCM UPoint Delivery Team, which implements and provides ongoing support to Alight's Payroll & Cloud clients that use UPoint as their organization's HR portal.

 

As a Business Technical Analyst (BTA) on the HCM UPoint Delivery Team, you'll help to support multiple clients by delivering enhancements to their HR portals and troubleshooting user issues.

Key Responsibilities

 

Assist senior BTAs with researching answers to client questions about UPoint features and functionality and with preparing client-facing and internal team documents

Prepare client-facing documents about the features included in each product release

Perform internal acceptance testing of portal changes to ensure they meet client business requirements

Work with developers and testers to resolve any bugs found during IAT and/or UAT

Perform sweep testing after client migrations scheduled by other internal workstreams

Participate in portal verification testing after monthly maintenance windows, disaster recovery exercises, and patch releases

Troubleshoot user issues, providing root cause analysis details

Coordinate translations of client text changes into multiple languages, working with an external vendor

Assist client content editors as needed-e.g., run content reports, create new population parameters, etc.

Create reports about client usage of the portal, using data from Google Analytics

Review user feedback for information about bugs to be fixed or potential site enhancements

Provide after-hours production support as assigned per team rotation schedule

 

Qualifications, Skills and Experience

 

Bachelor's degree with 3+ years of relevant experience

Experience working in a virtual, team-oriented, collaborative environment

Strong analytical skills with attention to detail

Strong client-service orientation

Self-starter who demonstrates discipline and motivation in all aspects of job performance

Ability to effectively prioritize and execute tasks while under pressure

Excellent verbal and written communication skills and the ability to interact professionally with internal and external contacts

Experience working with tools to manage workflow/issue tracking (e.g., Atlassian Jira) is a plus

Knowledge of Alight's proprietary tools is a plus

 

About Alight

 

With an unwavering belief that a company's success starts with its people, Alight Solutions is a leading cloud-based provider of integrated digital human capital and business solutions. Leveraging proprietary AI and data analytics, Alight optimizes business process as a service (BPaaS) to deliver superior outcomes for employees and employers across a comprehensive portfolio of services. Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100 at alight.com.

 

Background Check Required

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

 

Equal Employment Opportunity

Alight is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, ancestry, national origin, physical... For full info follow application link.

 

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an

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Job Posting: 607021

Posted On: Sep 16, 2021

Updated On: Oct 16, 2021