Customer Representative Associate I Communications (TR-11-21

at State of Maine, Bureau of Human Resources in Augusta, Maine, United States

Job Description

Customer Representative Associate I Communications (TR-11-21) SEASONAL

Augusta , Maine , United States | Customer Service | Full-time Apply by: Sept. 28, 2021 Apply with Linkedin Apply

Maine Department of Transportation

Salary: $14.11 – $19.53 Job Code: 6518 Pay Grade: 11 (Administrative Services)

Office/Bureau: Maintenance & Operations/Traffic Location: Augusta, ME

Position Number: 02590-0442 Bulletin No: TR-09-21

Opening Date: September 14, 2021

Closing Date: September 28, 2021

Job Description:

This position works as a night shift winter season operator in the Transportation Management Center.

To be minimally qualified for this position candidates must provide evidence of the following experience:

Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public on matters such as communication transmissions, employment, ferry, social, or public services; and 2) ability to use independent judgment in handling exceptions to established work assignments, priorities, and schedules.

All positions in this classification assume the qualifications of: Customer Representative Assistant I and Customer Representative Assistant II.

LICENSING/REGISTRATION/CERTIFICATION REQUIREMENTS: (These must be met by all employees prior to attaining permanent status in this class.)

Some positions may require possession of a valid Class B Maine Motor Vehicle Operator’s License.

Application Instructions:

Interested applicants need to apply online by clicking the “Apply for this Opening/Apply Now” button along with uploading a cover letter, current resume, and any applicable copies of post-secondary transcripts, licensing, registration and certifications.

*If you require a paper application or have general questions, please contact MaineDOT Human Resources at 207-624-3050 or via email at

Why join our team?

Employment with the Department of Transportation and the State of Maine offers a competitive benefits package which include:

+ Health, Dental and Vision Insurance

+ Retirement Savings

+ Flexible Spending Accounts and Child Care reimbursement programs

+ Gym Membership Reimbursement

+ Living Resources (Employee Assistance Program)

+ 12 Paid Holidays

+ Paid vacation, personal and sick leave

+ Statewide Locations

+ Exclusive Training

+ Educational Re-imbursement program

+ Wellness Program

+ And much more!


The bi-weekly dollar values of some State-paid benefits for full-time employees include: $14.60 for dental insurance; 17.96% of employee’s pay towards retirement for Confidential positions, 13.16% for MSEA positions and, depending on the employee’s annual pay, at least 85% ($412.23) of health insurance premiums (more information is available here). Participation in the Health Premium Credit Program can decrease the employee’s cost of health insurance by 5%.

Maine State Government is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities upon request.

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Job Posting: JC192497686

Posted On: Sep 16, 2021

Updated On: Oct 01, 2021