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Inside Sales

at Viking Inc in Belfast, Maine, United States

Job Description

BASIC FUNCTION: responsible for representing the company in developing excellent customer relationships with all existing and potential customers through informative, efficient and friendly service.

RESPONSIBILITIES (other duties may be assigned as needed):

  • Follow up on quotes, outstanding orders, etc
  • Develop, lead and expand existing accounts
  • Provide a high level of customer service to ensure clients complete satisfaction
  • Develop relationships with customers responding to their questions efficiently and courteously
  • Process orders in person, on phone or via email
  • Efficient communication with dispatcher coordinating delivery requests to ensure efficiency and customer satisfaction
  • Discussing features and benefits of products and services
  • Determining customers’ needs and recommending appropriate products and solutions, up-selling additional products and supplies for each job
  • Answering incoming phone calls and emails to assist customers in a timely manner
  • Accepting payment and applying it to the appropriate customer account
  • Reordering products to keep the store and warehouse shelves well stocked

SKILLS, KNOWLEDGE & ABILITIES:

  • Ability to read, write, and speak in English
  • Able to complete basic math and measurement skills
  • Proficient with Microsoft Office products
  • Building material knowledge and or experience, preferred
  • Detail oriented
  • To be self-motivated and have a strong work ethic
  • Ability to work independently and within a team setting
  • Communication (verbal communication, persuasive impact, listening, written communication)

PHYSICAL DEMANDS

  • Ability to lift, carry, and otherwise transport work-related materials that frequently weigh up to 25 lbs. and that may occasionally weigh in excess of 25 lbs
  • Ability to stand and sit, climb or balance, and stoop, kneel, crouch, or
  • Manual
  • Ability to talk and
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Job Posting: 606553

Posted On: Sep 15, 2021

Updated On: Oct 15, 2021