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Customer Service Representative (#1741335)

in CUMBERLAND-Portland-Metro County, ME

Job Description

Customer Service Representative (#1741335)

Customer Service Representative Pay Range: $17/hr

Customer Service Representative Schedule:  Full time, 1st shift: 8:30 am - 5:00 pm, Monday - Friday

Customer Service Representative Start Date: ASAP

The Customer Service Representative position in Scarborough is responsible for being the first point of contact for all associate HR related phone or self-ticketing inquiries. This is a full time, first shift position. You will record all interactions in the case management system and forward all interactions requiring research or more in-depth analysis/response to subject matter experts. You will also use all navigational tools provided to find answers and inform the supervisor of missing, inaccurate or confusing documentation. This position will start as REMOTE, but candidates must be able to work in the office when they choose to return later this year. 


 

Customer Service Representative Qualifications: 

  • High school diploma and 2-3yrs of experience working in an office environment.

  • Experience in delivery of customer service, preferably related to HR and payroll processes and procedures.

  • Experience in a high volume customer service call center preferable.

  • Excellent listening and telephone skills.

  • Ability to ask relevant questions, clarify incomplete information and summarize key points.

  • Basic computer knowledge and good data entry skills


 

Customer Service Representative Benefits:

  • Health and prescription coverage (while on assignment through Bonney)

  • 24/7 local servicing and support through your Bonney Staffing branch office

  • Ask us about our $$Referral Bonus Program$$

 

If you believe you are a qualified candidate for our Customer Service Representative role please apply or contact us today!

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Job Posting: 605053

Posted On: Sep 11, 2021

Updated On: Oct 12, 2021