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Server

at Samoset Resort in Rockport, Maine, United States

Job Description

SAMOSET RESORT

                                      JOB DESCRIPTION

 

JOB TITLE: SERVERS

 

Exempt (Y/N): No                                                                  JOB CODE:

DEPARTMENT:  Food & Beverage                                      ASSOCIATE NAME:

SUPERVISOR:  Food & Beverage Director

PREPARED BY: Jackie Rhoades                                          DATE: 02/01/2014

APPROVED BY:                                                                               DATE: 

________________________________________________________________________SUMMARY:  Provides guests in the resort with the highest standards of food and beverage service. In so doing, it is expected that all efforts be directed toward guest satisfaction, the achievement/maintenance at division standards.  All associates are expected to promote and uphold the Samoset Standards of Excellence; Smile, Assume responsibility, Maintain a well groomed, professional appearance, Own every guest inquiry, Speak in a professional manner, Exceed guests’ expectations and Take pride in your work and in the resort.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

 

Adhere to all policies and procedures.

 

Performing all guest contact activities in a cordial, efficient and professional manner at all times, maintaining a commitment to guest satisfaction.

 

Maintaining a cooperative, team-like attitude in working with supervisors and fellow associates (both within the department and in other hotel departments), to help to achieve our common goals of maximizing guest satisfaction and profit margins.

 

Maintaining a positive attitude toward the hotel and the job being performed.

 

Reporting to work on time (as scheduled) and in proper uniform/attire.

 

SPECIFIC RESPONSIBILITIES:

 

Punch in properly and be in full uniform, includes name tag and appropriate pins.

 

Complete any assigned work duties.

 

Adhere to standards of service.

 

Set tables in your assigned area (or check to see they have been set) correctly and uniformly, using clean, pressed linen, unspotted silverware, clean china and no chips or cracks; clean unspotted glassware. Table complements (salt and pepper, sugar, bread baskets, etc.) should be clean and filled properly.

 

Attend pre-shift meetings.

 

A complete knowledge of ALL food & beverage menu’s.

 

Follow “clean as you go” policy in all work performed.

 

Comply with all local/division energy conservation and accident/loss prevention guidelines.

 

Maintain excellent record of attendance.

 

Present a neat, polished appearance to our guests by following established grooming and uniform standards. This includes name tag and pins to be worn at all times.

 

Report any guest or associate accidents/injuries to the most easily accessible manager immediately.

 

Perform all other duties as assigned by supervisors/management.

 

QUALIFICATION REQUIREMENTS:

 

            EDUCATION and/or EXPERIENCE:

 High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience.                                             

 

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions. Ability to speak effectively before groups of customers or associates of organization.

 

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

 

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

 

OTHER SKILLS AND ABILITIES:

Valid driver’s license may be required.

 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the associate is regularly required to stand; walk; use hands for tools or controls; reach with hands and arms; and talk or hear.  The associate frequently is required to stoop, kneel or crouch.  The associate is occasionally required to climb or balance.

 

The associate must lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.

 

 

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The noise level in the work environment is usually moderate to loud depending on equipment use.

           

The hotel functions seven (7) days a week and twenty four (24) hours per day. All associates, both management and hourly, must realize that fact and be aware that at times it may be necessary to move an associate from their accustomed shift as business demands.

 

 

EXPECTATIONS TOWARDS OUR GUESTS AND FELLOW ASSOCIATES:

Smile and greet every guest. Speak to each guest in a warm, friendly, courteous manner. Display genuine and enthusiastic interest in the guest; pay complete attention. Anticipate guest needs to be flexible in responding to them. Be knowledgeable about your job. LEARN to take ownership of guest issues and resolve them. The resort is comprised of many different departments and work groups. Team work is essential to provide the highest quality of Guest services.

 

 

 

 

 

 

 

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Job Posting: 596808

Posted On: Aug 24, 2021

Updated On: Oct 12, 2021