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Team Coordinator

at Northern Light Health in Bangor, Maine, United States

Job Description

Job Description Northern Light Home Care and Hospice Department: Home Health – Bangor Position is located: Northern Light Home Care and Hospice Bangor Work Type: Full Time Hours: 40 hr/wk Work Schedule: 8:00 AM to 5:00 PM Summary: The Team Coordinator acts as central point of contact for all patients and clinical staff to sustain efficient team operations and facilitate top of license work by the designated manager. The incumbent coordinates meetings and employee activities as directed and acts as resource in facilitating the supply management process. The Team Coordinator is responsible for the coordination of initial patient care assignments, assisting with ongoing scheduling, and addressing patient concerns/needs for the team. The incumbent provides general clerical support to assigned clinical manager and team members to support processes required documentation as directed. The incumbent assists in researching problems of concern, following through with a resolution. The incumbent utilizes critical thinking, clinical skills, and problem-solving skills to promote continuous quality improvement in the area of supporting the patient care experience. Responsibilities: • Primary Contact for team coordination • Triaging phone calls • Consistent use of EMR and electronic resources • Maintain outlook calendars and staff calendars • Obtains referrals from Intake and assigns to patient based on geographical region and clinician availability. • Collaborates with supervisor/manager to prioritize visits that are un-assigned due to staff absences and fluctuation in patient volumes. • Generates and distributes team reports as directed. • Other duties as assigned. Other information: Excellent communication skills, ability to multi-task in a fast-paced environment utilizing electronic resources. Demonstrates competency with Microsoft office tools/software and clinical/administrative documentation software. Utilizes critical thinking and organizing skills to maintain integrity of data in area of responsibility. Responds to patient and family needs and takes appropriate action for both home care and hospice patients. If assigned to a Hospice clinical team, assists in obtaining authorized DME/supplies for Hospice patients as requested, verifies de-authorization of Hospice medical supplies/equipment completed upon patient discharge. Education/Experience: Associate’s Degree and 1-2 years working in health care environment required. In lieu of degree, two years of experience is required for every year of education in addition to the minimum experience identified above. Competencies and skills: Essential: * Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. * Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation. * Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. * Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Education: Associates degree or two years of experience is required for every year of education in addition to the minimum experience identified above. Working conditions: Essential: * Potential exposure to abusive and/or aggressive people. * Work with computers, typing, reading or writing. * Continuous sitting. Position Team Coordinator Location US:ME:Bangor Req ID 5430

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Job Posting: JC188962637

Posted On: Jul 31, 2021

Updated On: Sep 04, 2021