Customer Service Representative Associate II (21-53-2)

at State of Maine, Bureau of Human Resources in North Haven, Maine, United States

Job Description

Customer Service Representative Associate II (21-53-2)

North Haven , Maine , United States | Maine State Ferry Service | Full-time Apply by: Aug. 9, 2021 Apply with Linkedin Apply

Maine Department of Transportation

Salary: $14.94-$20.68/ hourly Job Code: 6598 Pay Grade: 13 (Administrative Services)

Office/Bureau: Maine State Ferry Service Location: North Haven, ME

Position Number: 02530-0461 Bulletin No: 21-53-2

Opening Date: July 29, 2021

Closing Date: August 9, 2021

Job Description:

+ Provide excellent customer service, in every situation

+ Know, understand, communicate, and uphold security and operational procedures for customers and all types of vehicles

+ Using current software, sell tickets and collect appropriate fares in accordance with published tariff for persons and vehicles using MSFS vessels or parking facilities

+ Perform daily accounting functions, prepare shift activity/cash report, deposit daily monetary receipts

+ Provide schedule, fare, and other information to the public in person and over the telephone As a Line Attendant, assist vessel crews in managing vehicle queues, check and collect tickets, enforce line up procedures, direct traffic and provide information/direction to passengers and the public as necessary

+ Maintain interior/exterior of terminal building

+ Perform Opening/Closing duties including securing the building and office, confirming cleanliness of lobby, public restrooms, and lighting

+ Perform security functions per the Maritime Transportation Security Act

+ All other duties as required or requested by immediate supervisor

To be minimally qualified for this position candidates must provide evidence of the following experience:

Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component; and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.

Licensing/Registration/Certification Requirements:

Some positions may require possession of a valid Class B Maine Motor Vehicle Operator’s License.

Application Instructions:

Interested applicants need to apply online by clicking the “Apply for this Opening/Apply Now” button along with uploading a cover letter, current resume, and any applicable copies of post-secondary transcripts, licensing, registration and certifications.

*For general questions or if you require a paper application, please contact MaineDOT Human Resources at 207-624-3050 or via email at

Why join our team?

Employment with the Department of Transportation and the State of Maine offers a competitive benefits package which include:

+ Health, Dental and Vision Insurance

+ Retirement Savings

+ Flexible Spending Accounts and Child Care reimbursement programs

+ Gym Membership Reimbursement

+ Living Resources (Employee Assistance Program)

+ 12 Paid Holidays

+ Paid vacation, personal and sick leave

+ Statewide Locations

+ Exclusive Training

+ Educational Re-imbursement program

+ Wellness Program

+ And much more!


The bi-weekly dollar values of some State-paid benefits for full-time employees include: $14.60 for dental insurance; 13.16% of employee’s pay towards retirement for MSEA positions and, depending on the employee’s annual pay, at least 85% ($412.23) of health insurance premiums (more information is available here). Participation in theHealth Premium Credit Programcan decrease the employee’s cost of health insurance by 5%.

The Maine Department of Transportation is an Equal Opportunity/Affirmative Action employer. We provide reasonable accommodations to qualified individuals with disabilities upon request.

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Job Posting: JC188694764

Posted On: Jul 28, 2021

Updated On: Aug 12, 2021