at Alight Solutions LLC in Portland, Maine, United States
Our story starts with a simple universal truth: Every business is a people business. Our people are our greatest assets at Alight Solutions because People Matter! We strive for Excellence Every Day by collaborating with our clients and colleagues. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! Alight has 25 years of industry experience. Our success is fueled by the expertise of our people, and the strength of our proprietary and partner technology. Come join the leading technology-enabled HR and benefits service provider. Be Real with Alight and help us reimagine how people and organizations thrive.
As an Workday Payroll Senior Analyst, a typical day to include the following:
Educates colleagues and clients while serving as a subject matter expert
Researches and provides input and support about industry and company best practices.
Support, lead, or ensure the standardization of processes in accordance with Alight best practices.
Works to identify and implement ideas for improving the domain specific processes and methodologies.
Provide feedback on new products, services, and projects.
Works to support system changes through the change request process both internally and with the client.
Client Relationship Interaction
Gains an understanding of processes and documentation to support client or service transitions along with ongoing work.
Communicates effectively with the client, third parties and internal partners for analysis/resolution of issues or project impacts.
Identifies and assesses their impact on service delivery in appropriate forums.
Leads client interaction and facilitation on client touch points.
Creates detailed functional business requirement specifications and ensures proper testing hand-offs for integration testing.
Conducts stakeholder interviews and stakeholder workshops.
Monitors the scope throughout the project to ensure the scope is baselined, and that any changes requested to the scope are evaluated for project impact and business need
Provides status reports and communicates changes in process for project assignments.
Assists in Quality Assurance (QA) and knowledge management.
Estimates, schedules, and monitors all work activities related to projects.
Leads complex inter-domain projects.
Identify issues and drives change for related improvements.
Works with third-party providers (both Alight partners and client partners) to ensure seamless process delivery.
Leads process improvements for existing processes and support creation of new processes with emphasis on up/down stream impacts. Ensures that the process flows are complete and within the defined scope for projects.
Identify and resolve escalations or complex issues with strong emphasis to associated patterns, trends, and root cause analysis.
Meets aligned Service Level Agreements (SLAs).
Guides and supports client delivery for new and existing colleagues.
Determines when inquiries are beyond the scope of responsibilities of Alight and/or team and escalates as appropriate.
Supports the internal and external Change Request process, including scoping and costing.
Assists with documentation and training of maintenance of releases
Supports and oversees global sourcing initiatives.
Supports and provide investigation on regulatory and compliance issues (if applicable) and ensures reporting to management.
Leads/represents domain in meeting with other teams/domains to develop/refine process execution.
Ensures the service delivery model is being followed by challenging requested custom functionality and offering alternative solutions.
Assist in annual Business Continuity preparation events
3+ years of professional work experience in Human Resources Outsourcing or related field.
3-5 years professional experience in payroll operations required
Knowledge and/or experience with a case management system.
Advanced client and functional knowledge and expertise including best practices and delivery model.
Strong understanding and experience in executing on project methodology.
Ability to refine processing procedures based on "big picture" understanding.
Skilled at delivering presentations to large groups, management, technical and non-technical audiences.
Coaches other colleagues on analytical... For full info follow application link.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an