Access Center Patient Service Representative

at MaineHealth in South Portland, Maine, United States

Job Description



Maine Medical Partners has an opportunity to join our Access Center Team as a Patient Service Representative (PSR) in South Portland. This is a great role for those with a customer service background, who enjoy multitasking and working in a fast-paced office environment. Full time with great benefits including paid time off, paid family leave, tuition assistance, insurance and much more.

Position Summary

The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general Access call center duties as assigned. The PSR will also collect, verify, enter, and monitor patient data while complying with the federal, state and MaineHealth confidentiality policies.

Required Minimum Knowledge, Skills, and Abilities (KSAs)


Education: High school diploma or equivalent preferred.


License/Certifications: N/A


Experience: Previous medical office and customer service experience.


Knowledge of customer service principles and techniques.


Excellent professional judgment and decision-making skills.


Excellent communication, interpersonal and customer service skills


Ability to communicate calmly and clearly over the phone.


Skill in using computer programs and applications to include Epic and Groupcast.


Skill in conflict resolution.


Ability to maintain confidentiality.


Ability to work independently and as a team member.


Ability to maintain a professional manner even under stressful situations.


MaineHealth values diversity and is an Equal Opportunity/Affirmative Action employer. Federal and state laws prohibit discrimination in employment because of race, color, national origin, religion, age, sex, sexual orientation, disability or veteran status.

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Job Posting: 583637

Posted On: Jul 23, 2021

Updated On: Aug 14, 2021