Patient Service Representative - Primary Care

at MaineHealth in South Portland, Maine, United States

Job Description





Maine Medical Partners has an opportunity to join our team with Primary Care as a Patient Service Representative (PSR) in South Portland. This is a great role for those with a customer service background, who enjoy multitasking and working in a fast-paced office environment. Full time with great benefits including paid time off, paid family leave, tuition assistance, insurance and much more.

Position Summary

The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify, enter, and monitor patient data while complying with the federal, state and MaineHealth confidentiality policies.

Required Minimum Knowledge, Skills, and Abilities (KSAs)


Education: High school graduate or equivalent preferred.


License/Certifications: N/A


Experience: Previous office experience with medical office experience helpful.


Knowledge and skills in using office equipment.


Knowledge of customer service concepts and techniques.


Excellent organizational skills with the ability to accomplish multiple tasks.


Excellent communication and interpersonal skills with the ability to communicate clearly in person and on the phone.


Strong computer skills.


Ability to read, understand and follow oral and written instructions.


Ability to maintain confidentiality.


Ability to work independently and as a team member with minimal direct supervision.


Ability to maintain a professional manner even under stressful situations.


MaineHealth values diversity and is an Equal Opportunity/Affirmative Action employer. Federal and state laws prohibit discrimination in employment because of race, color, national origin, religion, age, sex, sexual orientation, disability or veteran status.

Copy Link

Job Posting: 583586

Posted On: Jul 23, 2021

Updated On: Aug 14, 2021