Case Aide-Child Welfare

at State of Maine, Bureau of Human Resources in Skowhegan, Maine, United States

Job Description

Case Aide-Child Welfare

Skowhegan , Maine , United States | Human Services | Full-time Apply by: Aug. 3, 2021 Apply with Linkedin Apply

Department of Health and Human Services (DHHS)Customer Representative Associate II – Human ServicesOpening Date: July 20, 2021Closing Date: August 3, 2021Job Class Code: 6594

Grade: 13 (Administrative Svcs)

Salary: $14.94 – $20.68/hr.Position Number: 02021-2171

Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State’s population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office of Child & Family Services (OCFS), within DHHS is responsible for ensuring the safety, permanency and well-being of children and families through community networks, local resources, and life-long family connections throughout Maine.

Job duties:

As a Customer Representative Associate II in OCFS, you will be expected to perform a broad range of direct service and administrative duties that assist in service delivery to families involved with the child welfare system. These duties may include but are not limited to:

+ Supervising visits between children who have removed from their home with their parents and other supervised visitations and other appointments.

+ Making referrals for services for children, parents and family members.

+ Entering documentation into the Maine Automated Child Welfare Information System (MACWIS).

+ Maintaining legal records and serving court paperwork.

To perform these duties, you must have strong interpersonal skills, organizational and computer skills. You will also need to be able to work effectively with your team members and interact with the public in a helpful and professional manner, sometimes under difficult circumstances. Your work will include significant travel within areas served by the local district office and will include occasional mandatory overtime. Most positions require possession of a valid driver’s license, access to reliable transportation and good driving record. Your typical duties will include:

+ Transportation of children or other clients and supervision of visits in order to ensure the safety and well-being of the child.

+ Documentation of family visits and other direct contact in MACWIS (Maine Automated Child Welfare Information System).

+ Preparation of materials for prospective foster/adoptive parent informational meetings.

+ Entering court hearings and other legal information into MACWI

+ Organizing closed adoption records assuring that key documents are present and filed.

+ Preparing redacted files for client review and supervising client’s review of files.

+ Typing and delivering subpoenas, delivering discovery materials, and serving petitions.

+ Delivering and picking up medical records at PREP (Pediatric Rapid Evaluation Program).

+ Providing rreferral information for and monitoring client services for transportation company assignments and coordination.

+ Preparing monthly logs of tasks completed and participating in unit meetings to enhance coordination of essential tasks.


To qualify, your background must include training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component; and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures. Preference will be extended to candidate possessing the following skills/experience:

+ Prior experience working directly with children and families in a social services setting.

+ Skilled in the use of standard work-place applications (MS Word, EXCEL, Outlook, etc.).


For additional information about this position please contact Kim Miller at 624-5562. To apply, please upload a recent resume (if available) and cover letter addressing each of the two competency areas identified in the above section. To request a paper application, please contact Ashley Smith at


Benefits are vital to your health and well-being. We get it. Here’s what the State of Maine offers:

+ growth – build your career

+ health, dental, and vision insurance – take care of yourself

+ retirement savings – financially independent, even after you stop working

+ flexible spending accounts – manage out-of-pocket healthcare and/or daycare costs

+ Living Resources(employee assistance program) – overcome difficult situations with support

+ paid holidays – twelve each year

+ federal public loan forgiveness program- for qualifying loans and payments

+ statewide locations – from Kittery to Madawaska

+ training – develop knowledge, skills, and understanding

The bi-weekly dollar values of some State-paid benefits for full-time employees include: $14.60 for dental insurance; 13.16% of employee’s pay towards retirement; and, depending on the employee’s annual pay, at least 85% ($412.23) of health insurance premiums (more information is available here). Participation in theHealth Premium Credit Programcan decrease the employee’s cost of health insurance by 5%.

The Department of Health and Human Services is an Equal Opportunity/Affirmative Action employer. We provide reasonable accommodations to qualified individuals with disabilities upon request.

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Job Posting: JC188353327

Posted On: Jul 22, 2021

Updated On: Aug 07, 2021