at Tyler Technologies Inc. in Yarmouth, Maine, United States
The Datacenter Engineer provides advanced technical support to Tyler's internal customers (employees). He/she will also provide technical training, guidance, and resource support for end users and divisional staff.
As a part of Tyler's corporate staff, you will make an impact on outcomes that affect various areas of the company. Your work will ultimately support our team members, clients, stakeholders, and the public sector.
Configure and maintain applications in support of customer needs.
Maintain virtualization environments - VMWare / Hyper-V / Azure / Amazon AWS
Deploy and maintain SAN's - Infidat, IBM, HP & Dell
Assist in developing user documentation and departmental policies and procedures that impact the use of infrastructure systems
Maintain proper documentation on the supported environments
Troubleshoot complex issues related to Active Directory, DNS, Group Policy and server operating systems
Design, install, configure, and administer server/storage hardware and software
Analyze system requirements and configure servers in support of customer needs, including new products or technologies
Configure and monitor antivirus systems and Windows updates
Configure and maintain standalone and network backups
Research and recommend options for new or improved technology
Respond to advanced customer IT issues
Provide escalation path for support calls from IT Specialists and IT Analysts
Maintain disaster recovery procedures and perform regular DR tests
Participate in IT projects as needed
The Datacenter Engineer must be able to:
Multitask between responding to IT issues and researching projects.
Document policy, procedures and maintain up to date environment documentation
Adapt to changing products, technologies and environments in support of customer needs.
Handle advanced operating system, database and application issues with minimal assistance.
Stay educated on the newest technologies.
Take ownership for troubleshooting and resolving client issues outside direct area of responsibility.
Continually research and implement policies, procedures, tools, software and hardware for their customer base.
Respond with a swift pace to critical IT issues or outages.
Independently manage priorities and completion of multiple assigned projects.Education, Experience, and Skills
Bachelor's degree in computer technology or comparable work experience
Must have ability to exercise independent judgement in planning, organizing, and performing systems analyst tasks.
IT certifications such as AWS, MCSA/MCSE, VCP, CCNA
Typically requires five or more years of hands on IT experience is preferred
Possess an advanced understanding and ability to troubleshoot complex issues related to Active Directory,DNS, Group Policy and Server Operating Systems
Experience with multiple operating systems, devices and databases including, Active Directory, VMware, and SANs
Advanced understanding of local and wide-area networks
Ability to read and create operating system scripts to assist with repetitive tasks and customer needs
Strong analytical and problem solving skills
Some travel is required
May need the ability to lift 50 pounds on a weekly basis and bend and work in restrictive spaces such as under desks
Working knowledge and Linux and Macintosh OS
Advanced knowledge of: Windows server 2008, 2012, 2016, 2019;Linux/Unix; PC and server hardware; VMWare vRealize Auotmation and NSX;Active Directory 2012 and 2016;Virtual environments (VMware and HyperV) and clustering technologies;DNS, networking, firewalls, VOIP and printers;Working knowledge of SQL and Oracle;SANs;Powershell scripting, and some knowledge of SQL queries
Great Place to Work & Grow Your Career
Tyler is continually recognized as a great workplace locally and nationally.
Taking Care of You & Your Family
Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness.
Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.
Tyler Technologies is proud to be an affirmative action / equal... For full info follow application link.
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.
Tyler Technologies Inc.
1 Tyler Drive
Yarmouth, Maine 04096