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Client Success Manager - West

at Tyler Technologies Inc. in Yarmouth, Maine, United States

Job Description

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Client Success Manager - West

 

We are looking for a passionate Client Success Manager (CSM) to join our West region team and help governments across the country solve their toughest problems through the use of data. Working shoulder to shoulder with innovative governments at all levels, CSMs take on real-world problems in education, health, energy, public safety, transportation, economic development, international development, and more. The core of this role is long term relationship management and creative problem solving. You will not be working on support related issues or doing project based work. This role is perfect for an entrepreneurial, mission driven person who is great at creative problem solving and building authentic relationships with clients.

 

Ideal locations for someone in this role are: Seattle, Portland (Oregon), Sacramento, San Francisco, Los Angeles, San Diego, Las Vegas, Denver, Salt Lake City, or Austin.

Work with our transformative data solutions that help agencies address mission-critical outcomes. Our cloud-based data platform, open data solutions, and performance management solutions help agencies improve performance, transparency, and public engagement.

Location

Regional (Seattle, Portland, Los Angeles, San Francisco, San Diego, Sacramento, Las Vegas, Denver, Austin, Dallas, Boise, Salt Lake City) | Remote

Travel

25-50%

Responsibilities

Show our amazing clients how to leverage the Socrata platform in their daily work and ensure they are extracting maximum value by tracking the usage, adoption, retention, program outcomes, and overall account health.

Act as a trusted advisor to our clients, providing proactive, focused attention to continuously ensure they are deriving value and experience a measurable impact from their work with Tyler Technologies.

Develop and execute long-term success plans with our clients to ensure they achieve their desired outcomes with the Socrata platform

Be an ambassador for our clients within the company, providing consistent feedback on where clients are achieving their goals, and where their needs are not being met.

Champion Tyler Technologies and our Socrata solutions across your portfolio of clients, educating them on the multitude of exciting ways we can enable them to achieve their mission and make their daily lives easier.

On a Typical Day You Might...

 

Work hand-in-hand with the leadership of the City of Austin to build out a roadmap for advancing its data management, performance management, and data analytics practices

Take an intractable problem such as traffic congestion and work with the City of Seattle to find a data-driven and elegant set of solutions

Facilitate a meeting with a County Department Director, Chief Information Officer, and their staff to develop a data-driven, programmatic approach to drive platform adoption and engagement across their organization

Have a recurring block of time on your daily schedule to monitor a client's health, usage and ongoing/changing needs and develop and execute playbooks to assist them in maximizing value from our solutions

Collaborate with the Global Services team and Sales team to develop a repository of best practices and new trends regarding data management, performance management, and data analytics

Facilitate a client-to-client collaborative learning session during a regional community event

Using data from our Product, Support, and Services teams, proactively identify clients with low or inadequate adoption and develop and execute risk mitigation plans

Qualifications

Required Knowledge and Skills....

You have experience working in government, public policy, public administration, or a related field as well as a deep understanding of how government works

You have superb structured, analytical thinking skills. Every day you'll need to break down problems, reason through uncertainty, and investigate root causes.

You can work autonomously but also enjoy collaborating with others, mentoring and teaching.

You're skilled at finding ways to unblock yourself, your customer, and your team

You have a working understanding and can beautifully articulate and simplify concepts pertaining to web fundamentals from data analysis, to user experience design, to APIs.

You have customer facing experience (customer service, program management, consulting or sales) that includes issue resolution and escalation management at both the business owner and executive levels.

You have demonstrated a proven ability to collaborate and build strong relationships at technical and Senior Executive... For full info follow application link.

 

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.

Job Details

Company

Tyler Technologies Inc.

Location

1 Tyler Drive
Yarmouth, Maine 04096
United States

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Job Posting: 568055

Posted On: Jun 13, 2021

Updated On: Jun 13, 2021