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Field Service Technician-Network

at TDS Telecom Inc. in Warren, Maine, United States

Job Description

Field Service Technician-Network

Job Locations

 

US-ME-Warren

ID

2021-17307

Company

TDS Telecom

Overview

 

 

 

As the Field Service Technician-Network you will install, troubleshoot, repair, and maintain telecommunications products and equipment that TDS sells and leases (Key Systems, PBX, Centrex Systems, and/or other business systems). You will performs work associated with splicing and maintaining outside plant facilities and equipment. You will install, splice, repair, and maintain aerial, buried, and/or underground fiber optic and copper cable. You will have knowledge of commonly used concepts, practices, and procedures within the field of telecommunications.

 

The FST-Network has direct, face-to-face contact with our customers and will be expected to be proactive with the sales of TDS services and products. Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high speed networks. You will exceed customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. You will also understand how to use and demonstrate TDS products and seek sales opportunities while educating the customer. Products & services include (but are not limited to): Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing and Non-regulated CPE.

 

The FST-Network may be responsible for performing varied or additional duties to meet demands of TDS which may include duties of other Field Services Technician positions.

 

This position will serve 3 Maine Islands - Swans Island, Isle Au Hant, and French Boro.

 

TDS Telecommunications LLC (TDS Telecom/TDS) delivers high-speed internet, TV entertainment, and phone services to nearly 1,000 rural, suburban, and metropolitan communities across the U.S. With 1.2 million connections, TDS is a rapidly growing technology company. Powered by fiber-optics and new industry-leading technologies, TDS delivers up to 1 Gigabit internet speeds and offers internet-protocol based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit tdstelecom.com.

 

TDS Telecom, headquartered in Madison, Wis., employs 2,900 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000company. Founded in 1969, TDS Inc. employs 9,100 people and has approximately six million connections nationwide through its businesses U.S. Cellular, TDS Telecom, OneNeck IT Solutions LLC, and TDS Broadband Service. TDS Inc. has been named to several Forbes lists, including America's Best Employers for Diversity, Best Large Employers,and Best Employers for Women. Visittdsinc.com.

 

 

 

 

Responsibilities

 

 

 

Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers. Installs, configures, maintains, and repairs Key Systems, PBX, Centrex Systems, and other business systems such as fiber terminals, ISPs, ISDN, DSL, T-1s, and/or DS3s (carriers, paging, and wireless). Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable. Locates cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment is required. Locates, identifies

and marks company underground and buried facilities to prevent facilities from being damaged. Keeps orderly log of all locate requests in our exchange area. Performs cable fault acceptance tests on newly constructed facilities.

Provides troubleshooting support techniques and corrections. Responds to "trouble" dispatches.

Provides high level support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).

Provides excellent customer service. Proactively educates and sells TDS products and services to customers.

Performs project management of the installation of systems and performs related functions as requested by supervisor.

 

Completes all related paperwork in a timely manner such as forms, timesheets, material usage, and special data requests. May require working on project... For full info follow application link.

 

Employment at TDS is subject to post-offer, pre-employment drug testing. 

 

At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!

Job Details

Company

TDS Telecom Inc.

Location

Company Worksite
Warren, Maine 04864
United States

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Job Posting: 567269

Posted On: Jun 11, 2021

Updated On: Jun 11, 2021