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Associate Software Support Specialist

at Tyler Technologies Inc. in Yarmouth, Maine, United States

Job Description

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Associate Software Support Specialist

 

Providebasic-levelsoftwaresupport for Tyler clients in the use, functionality, and understanding of our products and databasesfor issues that are easily solved. The Associate Software Support Specialistis an entry-level position, learning how toensuretimely resolution of client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues. The Associate Software Support Specialist is expected to continually grow and expand knowledge of the product.Responsibilities

Provides inbound phone, web or email software support to resolve client inquiries and problemswhich are easily solved.

Analyzes data reports, forms, and web technologies commensurate with level of training and understanding.

Determines whether to resolve issues personally or to refer toa more experience team member.

Reads and writes SQL to resolve basic issues.

Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.

Uses Tyler'sclient management systemto create, track, and/or update details on the specifics ofclient issue(s).

May assist with writing estimates for software modification specifications and documentation of support processes.

May submitclient issues to development team for resolution as needed.

Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required.

May create or enhance documentation throughout the supportprocess.

Commits to expanding technological skills and knowledge of the Tyler products.

Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.

Performsother duties as assigned.Qualifications

Bachelor's degreein related field or equivalent experience.

Excellent interpersonal skills.

Effective decision making andproblem solvingskills involving troubleshooting basic to moderate issues.

Strong organizational skills.

Effective analytical ability, particularly in a technical environment.

Excellent written andverbal communication skills.

Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc.

Exposure to relational databases orSQLdesired.

Exposure to.NET framework (involving HTML, XSL, XML, and related technologies)desired.

Knowledgeable with Microsoft Office.

Knowledge and understanding of software development tools a plus.

Ability to travel preferred.

Work with our innovative software solutions that help local government and school districts centralize data and connect their organizations. By working to develop and support our financial management solutions, you can help integrate our solutions with human resources, revenue management, tax billing, and asset management.

Location

Yarmouth, Maine

Great Place to Work & Grow Your Career

Tyler is continually recognized as a great workplace locally and nationally.

Taking Care of You & Your Family

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness.

 

Requisition Number:2021-523

INDERP

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

 

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.

Job Details

Company

Tyler Technologies Inc.

Location

1 Tyler Drive
Yarmouth, Maine 04096
United States

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Job Order: 552646

Posted On: May 04, 2021

Updated On: May 04, 2021