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Bilingual Spanish Technical Customer Support Specialist

at IntWork (View Only) in Westbrook, Maine, United States

Job Description

Are you a friendly and patient bilingual (Spanish) customer service professional who loves to learn and help customers resolve their technical issues?

We are seeking full-time permanent Technical Service Representatives (call center and/or onsite with travel) to join our client's team supporting renewable energy customers nationwide.

Responsibilities:

  • Answer inbound calls and emails from solar installers regarding technical questions.
  • Document product failure and installation missteps.
  • Troubleshoot with solar installers to understand and resolve issues with the product in the field.
  • Remotely monitor installed equipment for errors or misconfiguration.
  • Deploy field updates

Minimum Qualifications:

  • Associates Degree or equivalent experience
  • 2 years related technical experience

Preferred Qualifications:

  • Bachelor’s Degree in relevant field
  • Bilingual Spanish
  • Knowledge and understanding of solar, PV, battery products or other technical systems
  • Experience with Salesforce.com or other CRM systems
  • Direct experience with technical support development

Knowledge, Skills, & Abilities: 

  • Inquisitive with an insatiable appetite for learning
  • Excellent customer service skills
  • Ability to work independently and make decisions in the best interest of the customer and the company
  • A strong foundation of basic mechanical and electrical (AC/DC) fundamental theory.
  • Ability to remain calm in high-stress situations
  • Working knowledge of Microsoft office suite

Starting pay for call-center role is $22/hr for M-F day shift work (8 hours/day).

If this sounds like you, please upload a MS Word copy of your resume at https://intwork.catsone.com/careers/82361-General/jobs/12948796-Bilingual-Spanish-Technical-Service-Representative?title%5B0%5D=bilingual 
and then give us a call at www.IntWork.com 207-200-1930 to discuss.

Thank you!

Stefanie

Job Details

Company

IntWork (View Only)

Location

664 East Bridge Street
Westbrook, Maine 04092
United States

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Job Order: 552116

Posted On: May 02, 2021

Updated On: May 02, 2021