Small Business Debt Specialist IV

at TD Bank in Falmouth, Maine, United States

Job Description


Job Title:

Small Business Debt Specialist IV

TD Description:

About TD Bank, America’s Most Convenient Bank®

TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at .

TD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit .

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Department Overview:

The Small Business Work Out Team Specialist is primarily responsible for promoting strong Customer relationships in a Call Center environment by providing quality Customer experience and collection activity, focusing on Small Business. Achieves a high level of success by understanding Customer needs and conducting oneself in a highly professional manner.

HOURS: Monday – Friday

8 am – 5 pm

9 am – 6 pm


United States

Job Requirements:

2 year degree or progressive work experience required

Bachelor’s Degree preferred but not required

3+ years related experience required

Expert at telephonic communication required

Demonstrated excellent skills with full range of loss prevention and loss recovery techniques

Ensures effective and efficient processes are in place to manage the business and maintain day-to-day operations

Proven discipline to exhaust every available resource to minimize pre- or post-term losses/recoveries

Broad knowledge of collections policies and procedures and other relevant banking operations experience is required

Extensive negotiation and experience to deal with complex accounts

Demonstrated attention to detail and the ability to prioritize workload to meet department objectives ef

Job Details


TD Bank


Falmouth, Maine 04105
United States

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Job Order: JC182610392

Posted On: May 01, 2021

Updated On: May 20, 2021