at TD Bank in Falmouth, Maine, United States
Small Business Debt Specialist IV
About TD Bank, America’s Most Convenient Bank®
TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .
TD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit www.td.com .
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The Small Business Work Out Team Specialist is primarily responsible for promoting strong Customer relationships in a Call Center environment by providing quality Customer experience and collection activity, focusing on Small Business. Achieves a high level of success by understanding Customer needs and conducting oneself in a highly professional manner.
HOURS: Monday – Friday
8 am – 5 pm
9 am – 6 pm
2 year degree or progressive work experience required
Bachelor’s Degree preferred but not required
3+ years related experience required
Expert at telephonic communication required
Demonstrated excellent skills with full range of loss prevention and loss recovery techniques
Ensures effective and efficient processes are in place to manage the business and maintain day-to-day operations
Proven discipline to exhaust every available resource to minimize pre- or post-term losses/recoveries
Broad knowledge of collections policies and procedures and other relevant banking operations experience is required
Extensive negotiation and experience to deal with complex accounts
Demonstrated attention to detail and the ability to prioritize workload to meet department objectives ef
Falmouth, Maine 04105