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Parts Counter Sales Representative - 2021-3253

at Southworth-Milton, Inc.

Job Description

Overview

Parts Counter Sales Representatives are responsible for front-line customer service in a variety of parts ordering functions. Responsibilities include assisting customers, taking parts orders, researching technical data for the correct part or parts and data entry.

Responsibilities

  • Monitor and close open sales orders and purchase orders along with other administrative needs.
  • Assisting customers after hours when on-call.
  • Greet all customers and answer phones in a polite and timely fashion.
  • Utilize formatted phone script when answering calls.
  • Process Customer and Shop orders, backorders, credits and quotes.
  • Look up parts via supplied computer programs for CAT and other brands we service.
  • Handle cash and credit payments and returns per procedures.
  • Resolve customer issues or concerns as necessary.
  • Assist with preparing and maintaining merchandise displays.
  • Able and willing to perform warehouse duties as assigned.
  • Perform related duties as assigned.


Qualifications

  • High School Diploma or (GED) equivalent.
  • Energy and stamina to work extended hours and weekends, as well as work overtime as needed.
  • Strong verbal communication skills.
  • Strong problem solving and organizational skills.
  • Detail oriented with a high level of accuracy.
  • Basic math skills.
  • Able to lift 50 pounds.
  • Able/willing to learn to operate material handling equipment.
  • Valid driver's license and good driving record.
  • Able to work in a dynamic, fast paced distribution center environment.
  • Ability to perform duties with a sense of urgency, exceeding customer expectations.
  • Ability to work with minimal supervision.
Preferred Skills and Competencies:
  • Previous parts counter sales experience.
  • Past experience in automotive industry a plus.
  • Basic mechanical ability a plus.
This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. Background checks, drug testing, and health assessments are required as part of our pre-employment process.

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Job Details

Company

SouthworthMilton Inc

Location

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Job Order: 549963

Posted On: Apr 27, 2021

Updated On: May 27, 2021