at Milton CAT in Scarborough, Maine, United States
Milton CAT is seeking an experienced Parts Manager for our Scarborough, ME location. Parts Managers and their teams have an incredible opportunity to bring our customer-focused culture to life and impact the customer experience in a positive way. Team members interface with customers on the front end (parts sales and product information) and the back end (warehouse operation and timely and accurate order fulfillment). Managers assist with employee development, safety, facilities responsibility, financial performance and planning & scheduling. Our culture welcomes the sharing of ideas that will support continuous improvement initiatives. The ideal candidate must possess a strong drive for superior customer service, have strong technical knowledge with parts and distribution and must be detail oriented. The candidate will be capable of working in an active environment and have the ability to implement new systems to more efficiently distribute parts to Milton CAT locations and customers.
+ Organize, communicate and delegate responsibilities and priorities to ensure the successful operation of the parts department within a Milton CAT facility.
+ Influence and promote customer satisfaction, service and support; Resolve customer problems to restore and promote good public relations.
+ Maintain, budget, and analyze cost projections. Work with other on-premises managers to prioritize project requests for the upcoming year. Create annual goals and budget, in alignment with the organization’s financial and operational objectives.
+ Keep the facility in excellent condition for customer tours and corporate visits.
+ Establish and maintain relationships with vendors.
+ Develop and maintain effective parts department processes to ensure customer satisfaction.
+ Share best practices and implement common processes department wide, with an eye for continuous improvement opportunities.
+ Engage in performance management by conducting performance evaluations, coaching, counseling, and disciplinary action as needed.
+ Provide employees continuous and timely support through feedback, problem solving and development opportunities.
+ Communicate with and hold employees accountable to performance expectations.
+ Create, drive and support a safety culture within the parts department.
+ Manage training schedules and assist in the development of employees.
+ Maintain adequate parts inventories for Caterpillar and Allied Lines through coordination and corporate sup
Scarborough, Maine 04074