at Samoset Resort in Rockport, Maine, United States
JOB TITLE: BARTENDERS
Exempt (Y/N): No JOB CODE:
DEPARTMENT: Food & Beverage ASSOCIATE NAME:
SUPERVISOR: Food & Beverage Director
PREPARED BY: Jackie Rhoades DATE: 02/01/2014
APPROVED BY: DATE:
________________________________________________________________________SUMMARY: Responsible for bar set-up, mixing of drinks, service and clean-up. In so doing, is expected to direct all efforts toward guest satisfaction, the achievement/maintenance of division standards and profit maximization. All associates are expected to promote and uphold the Samoset Standards of Excellence; Smile, Assume responsibility, Maintain a well groomed, professional appearance, Own every guest inquiry, Speak in a professional manner, Exceed guests’ expectations and Take pride in your work and in the resort.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Adhere to all standard policies and procedures.
Performing all guest contact activities in a cordial, efficient and professional manner at all times, maintaining a commitment to guest satisfaction.
Maintaining a cooperative, team-like attitude in working with supervisors and fellow associates (both within the department and in other hotel departments), to help to achieve our common goals of maximizing guest satisfaction and profit margins.
Maintaining a positive attitude toward the hotel and the job being performed.
Reporting to work on time (as scheduled) and in proper uniform/attire.
Have bar set up and ready to go prior to opening.
This involves the following:
Obtain an adequate supply of the following (to last through the duration of the function if feasible: ice, water, mixers, all ingredients necessary for preparing drinks. Glasses, garnishes, napkins, stir sticks, liquor, beer and wine.
Have on hand the following: Trash containers, jiggers, pourers, corkscrew/bottle/can opener, ice scoops.
Physical bar is to be clean and organized.
Prepare and serve drinks to the highest standards with garnishes.
Never leave your bar during a shift unless properly relieved by another bartender.
Courteously receive all guest requests. If you cannot comply with a request, or it is beyond the scope of your responsibility, turn the request over to management.
At all times, the bar area should be maintained in a clean and organized condition, “clean as you go”.
After shift is over the guests have left the bar, break-down and thoroughly clean the bar.
Mixes/other ingredients, condiments, napkins, stir sticks and other supplies stored properly for future use.
Thoroughly wash and properly store all small measuring/mixing/serving equipment, trays and tray stands.
Completely wipe down bar upon completion of bar event.
As requested, report to liquor store room or beer cooler to assist and/or perform other duties.
Notify management of any needed repairs on the equipment you use.
Report all guest/associate accidents immediately to the most easily accessible manager.
Follow all local/division energy conservation and accident/loss prevention guidelines.
Perform any other duties as assigned by supervisor or a manager.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions. Ability to speak effectively before groups of customers or associates of organization.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
OTHER SKILLS AND ABILITIES:
Valid driver’s license may be required.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to stand; walk; use hands for tools or controls; reach with hands and arms; and talk or hear. The associate frequently is required to stoop, kneel or crouch. The associate is occasionally required to climb or balance.
The associate must lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate to loud depending on equipment use.
The hotel functions seven (7) days a week and twenty four (24) hours per day. All associates, both management and hourly, must realize that fact and be aware that at times it may be necessary to move an associate from their accustomed shift as business demands.
EXPECTATIONS TOWARDS OUR GUESTS AND FELLOW ASSOCIATES:
Smile and greet every guest. Speak to each guest in a warm, friendly, courteous manner. Display genuine and enthusiastic interest in the guest; pay complete attention. Anticipate guest needs to be flexible in responding to them. Be knowledgeable about your job. LEARN to take ownership of guest issues and resolve them. The resort is comprised of many different departments and work groups. Team work is essential to provide the highest quality of Guest services.
220 Warrenton Street
Rockport, Maine 04856