at Northern Light Health in Orono, Maine, United States

Job Description

Job Description Northern Light Health Department: Patient Access Management Position is located: Godfrey Drive Office, Orono, Maine Work Type: PRN FTE: 0.0001 Work Schedule: No Hours Assigned Summary: Schedules patients for appointments by collecting clinical, demographic, and insurance information, and leveraging appropriate applications to facilitate booking the encounter per the patient, provider, or representative’s request. This work may be conducted over the phone, or in person. Responsibilities: • Greets visitors and patients in person or over the phone, upholding excelling customer service skills. Performs scheduling functions or provides information, forwards callers, or records messages as needed. • Receives and assesses requests from patients, providers, and payers. • Facilitates access to Northern Light Health services by performing multi-facility and multi-resource scheduling including but not limited to office appointments, diagnostic testing, and procedures. • Schedules, reschedules, confirms, acknowledges, and cancels patient appointments for multiple modalities and procedures. • Consults with departments/offices when orders are unclear or need adjustments. • Ensures the use of proper documentation including cancel, reschedule, and override guideline reasons. • Understands all aspects of phone statistics and the individual impact on overall metrics, including service levels and abandonment rates. • Completes registrations with accuracy and works worklists timely. • Works closely with scheduling leadership for assistance and process improvement. • Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed. • May perform other duties upon request. Competencies and skills: Essential: * 1 year of work experience with personal computers and customer service required. 3 years of experience in a medical setting required. * Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed. * Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. * Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one’s behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively. * Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences’ level. * Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. * Types at 60+ words per minute. (only to be used as a condition of employment) * Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming. * Multi-line Phone * Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues. *Education:* *Essential:* * Associates degree or other technical college education or the equivalent in work experience and continuing education required. *Working conditions:* *Essential:* * Potential exposure to abusive and/or aggressive people. * Potential exposure to noise levels being uncomfortable. * Potential exposure to noxious odors. * Potential exposure to very hot or cold temperatures. * Work with computers, typing, reading or writing. * Lifting, moving and loading 20 to 30 pounds. * Continuous sitting. *Position** Scheduler Location US:ME:Orono Req ID 431

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Job Posting: JC178154425

Posted On: Feb 21, 2021

Updated On: Sep 04, 2021