Host/Hostess

at Margaritas Mexican Restaurant in Auburn, Maine, United States

Job Description

Job Title: Host

Location: Margaritas

Job Summary: Margaritas is seeking a friendly and organized Host to join our team. The Host is the first point of contact for our guests and plays a crucial role in ensuring a warm, welcoming atmosphere. This position requires excellent communication skills, a personable demeanor, and the ability to manage reservations and guest flow efficiently.

Key Responsibilities:

• Greet Guests: Welcome guests in a warm and friendly manner and provide them with the best first impression of Margaritas.

• Seating Management: Efficiently seat guests based on their preferences and optimal dining room flow to ensure all guests receive attentive service.

• Waitlist Management: Manage the waitlist during busy periods, providing accurate wait times and updates to guests.

• Guest Queries: Address any guest questions regarding the menu, special dietary needs, or other inquiries they may have.

• Communication: Communicate guest feedback to management and relay important information to the kitchen and serving staff regarding guest preferences or special occasions.

• Maintain a Clean Reception Area: Ensure the front entrance, host stand, and waiting areas are always clean and presentable.

• Farewell Guests: Ensure a lasting positive impression by thanking guests as they leave and inviting them to return.

Skills and Qualifications:

• Previous experience in a customer service or hosting role preferred but not required. • Strong organizational skills with the ability to manage multiple tasks simultaneously. • Excellent communication and interpersonal skills. • Friendly and outgoing personality. • Ability to stand for extended periods and move quickly as needed. • Proficiency in using reservation management software is a plus. • High school diploma or equivalent; further training in hospitality or customer service is

an advantage.

Physical Requirements:

• Ability to stand for long periods. • May require lifting objects typically under 15 pounds.

Benefits:

• Competitive hourly wage. • Flexible scheduling, ideal for those in school or with other commitments. • Opportunities for advancement in a growing restaurant company. • Discounts on dining and promotions.