Security Compliance ConMon Specialist

at PagerDuty in Augusta, Maine, United States

Job Description

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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PagerDuty is seeking a Security Compliance ConMon Specialist to join our diverse, customer-focused team! As a Security Compliance ConMon Specialist, you will report to the Senior Manager of Customer Trust & GRC, partnering across the business to play a crucial role in ensuring ongoing compliance with the Federal Risk and Authorization Management (FedRAMP) and SOC 2 programs for PagerDuty. You will be responsible for monitoring, assessing, and reporting on the security posture of our cloud services, ensuring adherence to established security controls and regulations. This is an exciting opportunity to support the development of our FedRAMP program and will play a key role in Customer Trust and Security Compliance. The ideal candidate will be a true team player, demonstrate expertise with security compliance programs such as SOC 2, FedRAMP, NIST, etc., know how to establish security compliance best practices, and possess great written and verbal communication skills.


+ Establish and operate a FedRAMP Vulnerability Management program, including objectives, goals, and metrics.

+ Serve as the primary author for updating, maintaining, and submitting the monthly FedRAMP Continuous Monitoring Package: Plan of Actions and Milestones (POA&M), Deviation Request Forms, inventory workbook, and supporting evidence for POA&M closures.

+ Perform continuous monitoring activities in accordance with FedRAMP requirements to ensure ongoing compliance with 800-53 r5 security controls.

+ Lead the development and improvement and scalability of processes, procedures, and documentation related to FedRAMP and SOC 2 compliance.

+ Debrief external stakeholders on the monthly Continuous Monitoring Package, including, but not limited to, Third-Party Assessment Organizations (3PAO), Federal Agencies, and the FedRAMP Program Management Office.

+ Participate and support FedRAMP assessment activities, including Significant Change Requests (SCR), feature onboarding, annual assessments, and agency Authority to Operate (ATO) Reviews.

+ Support customer trust programs, including the Third-Party Risk Program and play to role of SME in external audits

+ Supports information security risk assessments and compliance audits; directing the development and operational effectiveness of IT security controls.

+ Review information security risk findings and non-compliance with business leaders and propose solutions to mitigate risks.

+ Actively drives automation and the continuous improvement of team processes to ensure minimal SLAs for each process.


+ 3+ years of FedRAMP experience; 6 years of Security & Compliance experience in a tech/security environment, leading at least one compliance program such as SOC 2, HITECH or similar.

+ Experience establishing, creating and managing audit workflows across multiple teams.

+ Strong analytical and organizational skills with the ability to successfully manage multiple priorities and deadlines.

+ Metrics driven, with a strong bias towards action and getting stuff done.

+ A focus on process improvement (automation, single pane of glass, continuous improvement).


Deep understanding of relevant information security frameworks, including FedRAMP, NIST 800-53, Cybersecurity Maturity Model Certification (CMMC), and DoD Cloud Security Requirements Guide (SRG).

+ Experience in managing a FedRAMP continuous monitoring program within a Software as a Service (SaaS) company.

Past experience in a FedRAMP assessment, having participated either as an assessor or as a Cloud Service Provider (CSP) throughout the entire audit process, from initiation to completion.

+ Knowledgeable with FedRAMP requirements, processes, templates, and guidance.

+ Familiar with SaaS security tools (such as Sumo Logic, Datadog, Crowdstrike, Wiz, Snyk, and Qualys). Familiarity with contemporary risk and issue management tools (such as JIRA, Lucidchart, UpGuard and Hyperproof).

+ Proficient in utilizing Excel or Google Sheets to manipulate, analyze, and visualize vulnerability report data.

+ Familiarity with Cloud Native and SaaS constructs including architectures, DevOps, CI/CD, SecOps disciplines.

The base salary range for this position is 99,000 – 160,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

+ Champion the Customer | Put users first to design great products and experiences.

+ Run Together | Build strong teams that amplify our impact on users.

+ Take the Lead | Disrupt and invent to be the first choice for users.

+ Ack + Own | Take ownership and action to deliver more efficiently to users.

+ Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site ( .

Your package may include:

+ Competitive salary

+ Comprehensive benefits package from day one

+ Flexible work arrangements

+ Company equity*

+ ESPP (Employee Stock Purchase Program)*

+ Retirement or pension plan

+ Paid parental leave – up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*

+ Generous paid vacation time

+ Paid holidays and sick leave

+ Dutonian Wellness Days – scheduled company-wide paid days off in addition to PTO

+ HibernationDuty – an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

+ Paid volunteer time off – 20 hours per year

+ Company-wide hack weeks

+ Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

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Job Posting: JC261699030

Posted On: Jun 23, 2024

Updated On: Jun 26, 2024

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