School Nurse - Client Success Partner - Education

at Public Consulting Group in Augusta, Maine, United States

Job Description


About Public Consulting Group

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.-all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit .


School Nurse – Client Success Partner – Education

Client Success Partners will be integral members of the EDPlan Innovations Team. This position will beresponsible for engaging client stakeholders for EDPlan Innovation projects.Client Success Partners are responsible for managing, maintaining, and growing client relationships withstate agency and/or local education agency stakeholders across multiple states/projects. This will beaccomplished through direct client interaction, as well as collaboration with Regional Teams. This rolemust effectively integrate capabilities in client management and project management in addition topromote strong connectivity with the other Client Success Partners and the EDPlan Innovations team.The Client Success Partner role will focus on multiple products and services within EDPlan with a focus onEDPlan Health, an electronic health record documentation system for school nurses, within EDPlan.



+ Focus on developing long-term client relationships – expand influence, increase retention, solveissues, and drive satisfaction.

+ Model best practices in terms of client, project, and change management.

+ Lead client engagements/interactions (e.g., status update meetings).

+ Proactively identify problems and provide solutions to clients.

+ Build client excitement in terms of new features, functionality, and services.

+ Provide feedback regarding the evolving needs of our clients and how we can remain responsive, competitive, and good partners.

+ Provide training on use of the system for end users and administrators as needed.

+ Provide Tier 2 or 3 support via Zendesk (helpdesk) for EDPlan Innovations.

+ Ability to manage multiple projects and clients simultaneously with a keen attention to detail.

Collaboration & Coordination

+ Contribute to a professional and respectful team dynamic with a culture of mutual accountability.

+ Deliver results in terms of client success metrics, both individually and collaboratively.

+ Collaborate and coordinate with Regional Teams and other functional areas to meet our clients’ needs. Examples include:o Coordinate with EDPlan Innovation Product Leads and Regional Team in terms of the creation of status update meeting materials, respond to data or reporting requests, and evolve our services based on training and helpdesk feedback.o Serve as a main point of contact internally for Regional Teams – review new opportunities for viability, potential market shifts, and areas of risk.o Serve as the client contact re: change request process and involve appropriate team members from EDPlan Innovations.o Coordination with Technical Business Analyst to articulate change requests and product feedback and support execution of changes in the form of user acceptance testing (UAT) and training documentation.


School Nurse – Client Success Partner – Education

Work Experience

+ 2-5 years’ experience managing client relationships.

+ Registered nurse (RN) with expertise in the specialty of school nursing.

+ Experience with electronic nursing documentation (SIS or EHR).

+ Strong understanding of EDPlan, specifically EDPlan Health.

+ Expertise using Asana or comparable task management, or project management, tools.

Skills for Success:

+ Proven success at client relationship building.

+ Effective communication skills (presentation, facilitation, and written).

+ Proven success or the ability to gain a deep understanding of electronic nursing documentation software.

+ Collaboration skills (with peers, staff, and leadership).?

+ Ability to manage multiple projects and clients simultaneously with a keen attention to detail.

+ Ability to be decisive, consistent, transparent, and open to feedback.

+ Highly organized and skilled at prioritization.?

+ Ability to lead virtual and in person trainings on EDPlan Innovations.

+ Professional maturity and ability to put the best interests of the client and PCG above self-interest. ?

+ Advanced knowledge of Microsoft Office products: Excel, Word, PowerPoint, Teams.

Remote Work Statement

This position is a remote, work from home position. PCG is a remote-friendly organization and is committed to creating a culture where remote work remains a vital part of the company’s success. To be successful in a remote work role at PCG, you must:

+ be available during your set working hours

+ have a safe, private, and distraction-free environment in which to complete your work, and

+ be able to give your full attention to the completion of your PCG job duties

Some travel to the office or elsewhere may be required for team meetings, client meetings, etc.






Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $60,000 – $75,000 and a potential discretionary bonus of up to 10%. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


Job Locations US

Posted Date 3 weeks ago (6/18/2024 10:35 AM)

Job ID 2024-10264

\# of Openings 1

Category Consulting

Type Regular Full-Time

Practice Area Education Services

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identi

Copy Link

Job Posting: JC261533900

Posted On: Jun 20, 2024

Updated On: Jul 11, 2024

Please Wait ...