NA Revenue Operations Team Lead

at Ford Motor Company in Augusta, Maine, United States

Job Description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world — together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers’ businesses thrive today and into the new era of electrification.

Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford’s retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.

In this position…

The Revenue Operations Manager, NA needs to have a good understanding of data analytics to identify trends and opportunities for improvement in revenue operations. They must be able to use various data sources to make informed decisions on how to optimize the company’s revenue performance. While creating new processes and tools as required to drive the success of our high-growth business in North America. This role will liaise daily with sales and operational leadership and will be a key component of Ford Pro Intelligence and Ford Pro Charging success in scaling. This role will report to the Head of Global Revenue Operations Manager of Ford Pro Intelligence and Charging and Integrated Services Retail, located in North America.

What you’ll do…

+ Cross-functional collaboration and communication:

+ Act as a catalyst for the sales group, bringing teams and people together by creating a structure where information can flow smoothly and accurately in a cross-functional fashion.

+ Analyzing Data:

+ Assist in the defining of key performance indicators that will be reported on.

+ Create standard reports to be used by the team on a regular cadence (weekly, monthly, quarterly) for the sales and marketing teams showing performance against targets while providing analysis and insight.

+ Help drive accurate forecasting, develop methodologies, and best practices through implementation.

+ Developing Strategies:

+ Continuously monitor and analyze Salesforce data to identify trends, opportunities, and areas for improvement.

+ Develop and implement Salesforce strategies to drive revenue growth and achieve sales targets.

+ Define and optimize sales processes in Salesforce to improve efficiency and accuracy.

+ Optimizing Processes:

+ Deliver best-practice business processes for SaaS and service offerings encompassing sales, onboarding, and customer experience.

+ Identify areas of improvement and work collaboratively with teams such as finance, IT, sales, marketing, and external sales teams to find ways of improving processes.

+ Managing Resources:

+ Through your team, manage users, system settings, and usage in various software tools that are used while preventing data siloes in the organization.

+ Define, build and manage deal desk process including approvals and timely process flow

You’ll have…

+ Strong leadership and organizational skills.

+ 5+ years of experience in Sales Operations, preferably in a fast growing and dynamic SaaS business

+ Certifications in leadership, project management or other relevant areas preferred.

+ Previous experience and implementing GTM systems and processes from the ground up in, Salesforce, Pardot, Eloqua, or similar required

+ Experience with scaling up operations

+ Excellent analytical and decision-making acumen.

+ Advanced expertise with MS Excel, Google Sheets, (some DB and SQL) along with previous revenue modeling experience

+ Able to deal with field sales personnel as a domain expert on all thing’s revenue

Even better, you may have…

+ Excellent communication, interpersonal and problem-solving skills.

+ University Degree preferred

You may not check every box, or your experience may look a little different from what we’ve outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

+ Immediate medical, dental, vision and prescription drug coverage

+ Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more

+ Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

+ Vehicle discount program for employees and family members and management leases

+ Tuition assistance

+ Established and active employee resource groups

+ Paid time off for individual and team community service

+ A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

+ Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here:

This position is a leadership level 6.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.


Requisition ID : 30968

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Job Posting: JC260944487

Posted On: Jun 07, 2024

Updated On: Jun 28, 2024

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