Patient Access Manager - Mountain Region

at MaineHealth in Norway, Maine, United States

Job Description

$5,000 Sign on Bonus
Current MaineHealth employees are not eligible for the sign-on bonus.
Must be separated from the MaineHealth system for 3 months to be eligible.
MaineHealth is actively recruiting a Patient Access Manager to oversee and support both Stephens Memorial Hospital and Memorial Hospital. This is a Monday through Friday opportunity. The succesful candidate would have both leadership experience as well as relevant healthcare experience.
Position Summary
The Patient Access Manager for Stephens Memorial Hospital located in Norway, Maine and Memorial Hospital located in North Conway, New Hampshire provides direct oversight of Patient Access teams that complete functions including Centralized Check In/Sign In for outpatient services, registration of outpatient services, ED Registration and Admissions. At some locations, the manager may also oversee switchboard services. The manager oversees staff working 24/7 and is responsible for providing leadership, support and direction in the application of the Patient Access standards and principles of continuous improvement. The scope of responsibility includes maintaining the processes, data system accuracy and infrastructure, ensuring that MaineHealth receives timely payment for services provided or makes alternative financial arrangements, and that patients receive prompt clinical services. The Patient Access Manager ensures that the financial goals and objectives based upon the department metrics are achieved monthly for each area of responsibility. Creating an environment where new ideas are encouraged. Reinforces staff involvement in all improvement activities, develops department goals and objectives which support the health system. Maintains a full understanding of each role within the process and its impact on the larger scope of the Revenue Cycle.
Required Minimum Knowledge, Skills, and Abilities (KSAs)

Education: 2-year college degree or equivalent leadership experience.
License/Certifications: N/A
Experience: 1-2 years in a related healthcare field and 1-2 years of leadership experience preferred.
Has the experience and analytical skills necessary to identify innovative opportunities for improvement, including process redesign principles, organizing and overseeing the work of others to ensure that objectives are performed in alignment with department standards.
A high level of self-activation and ability to work in a high volume, fast-paced work environment requires prioritization of multiple tasks simultaneously.
Must have excellent verbal and written communication skills in order to present and explain information to customers and stakeholders. Communication skills include experience working with Microsoft Office products.
Customer service experience is required, including training in customer service principles.
Must be able to handle sensitive, stressful and confidential situations and account information.
Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.
MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today.
Additional Information  MaineHealth is a health system whose members and affiliates include hospitals, physician practices, long-term care facilities, home care agencies, and support services. Learn more about this system at

MaineHealth values diversity and is an Equal Opportunity/Affirmative Action employer. Federal and state laws prohibit discrimination in employment because of race, color, national origin, religion, age, sex, sexual orientation, disability or veteran status.

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Job Posting: 1081650

Posted On: May 19, 2024

Updated On: Jun 15, 2024

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