Infrastructure Engineer

at HealthEdge Software Inc in Augusta, Maine, United States

Job Description


Position Overview :

The Infrastructure Engineeris responsible fordelivery of infrastructure services to allHealthEdgecustomers and internal departments. The ideal candidate has hands-on experience managing complex infrastructure that runs applications which demand extremely high performance. This individual has a broad skill set, attention to detail and a curious attitude – the ability and desire to learn brandnew technologiesand adapt current skills constantly is critical to success in this role.

The Product:

With HealthRules Payer, our integrated solutions suite includes the industry’s leading, digital, next-generation claims administration processing system, business intelligence, integration capabilities, a unique to industry configuration and promotion application, and home and host processing support available on both public and private clouds. The fact is, a Core Administrative Processing System (CAPS) needs to do much, moremorethan just core administrative processing.That’swhyHealthRulesPayer has been ranked number one its class among CAP Solutions. Besides delivering 90%-97%first-passauto-adjudication rates and 99%+ accuracy, it enables our customers to react swiftly to the latest regulatory shifts and competitive pressures. It opens the door to new value-based reimbursement models, benefits plans and provider contracts. The complete suite of solutions fromHealthEdgedelivers a digital foundation for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical outcomes and the member experience.

Your impact :

+ Demonstrates strong knowledge and developingexpertisein technologies

+ Successfully executes all assignmentstimelyand within acceptable quality levels

+ Asks for help and works collaboratively with team members when issues present themselves; does not settle for not knowing the outcome or resolution steps forimportant issues

+ Effective communicator / documenter – documents process and trains team members with ease. Ability to effectively communicate withcustomers, andprovide support whenrequired.

+ Identifiesknowledge gaps and closes them;demonstratesconsistent intellectual curiously and drive to learn more and self-develop himself/herself

+ Perform all job functions consistent withHealthEdgepolicies and procedures, including those which govern handling PHI and PII

+ Triageoperating system, and third-party applications. Working with other operations teams to support our customer base.

+ Helpmaintainlarge server environment of Windows servers, as well as help support Linux administrators withLinux servers.

+ Beapartof the on-call rotation, andsupport environment after hours during rotation.

What you bring :

+ Experience managing Microsoft enterprise infrastructure includingRDS, Active Directory,AD forests,AD Trusts, AzureEntra,DNS, group policy, trusts, and Windows Server2012, 2016, 2019.

+ 3-5Years of experience

+ Strong analytical and deep-dive problem solving skills across multiple disciplines. (HW, OS, Network, etc.)

+ Diagnose and repair system problems working closely with operations teams and vendor support.

+ Ability to work with industry standard tools to troubleshoot.

+ Provide support toapplicationsteams both during the business day and after hours for customer application upgrades.

+ Create andmaintaindocumentation toassistwith cross training and knowledge transfer.Abilitycreateandmaintainenvironment diagrams.

+ Deploying andmanaginga suite of third-party applications used in the environment.

Bonus Points:

+ Ability toidentifyareas that require monitoring, and willing to suggest new monitoringifrequired.Help improve our process andidentifyany gaps in our process to improve our ability to support internal and external customers.

+ Working knowledge of Linux. Ability to add storage toLinux virtual machine.Knowledge of basic Linuxcommands andusing SSH shell.CentOS, Red Hat 8.

+ Experiencing conducting POCs, negotiating and recommending infrastructure purchases

+ Automationexpertisewith tools such as PowerShell, Ansible, or Python, Tanium

+ Virtualization: VMware vSphere administration/Azure VMs/Azure Storage/Virtual Appliances(Working Knowledge)

+ Familiarity with information security frameworks, controls, and concepts including HITRUST, ISO 27001/2, NIST 800-53 rev 4., and/or HIPAA/HITECH

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Geographic Responsibility: WhileHealthEdgeislocatedinBurlington, MA you may live anywhere in the US

Type of Employment: Full-time, permanent

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

+ The employeeis occasionally required tomove around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

+ Work across multiple time zones in a hybrid or remote work environment.

+ Long periodsof time sitting and/or standing in front of a computer using video technology.

+ May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required . HealthEdge reserves the right to modify , add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.


Job Locations US-Remote

ID 2024-4290

Category Engineering

Position Type Full-Time

HealthEdge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Job Posting: JC259986111

Posted On: May 17, 2024

Updated On: Jun 16, 2024

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