Customer Rep Associate I (Anticipated Vacancy)

at State of Maine, Bureau of Human Resources in Augusta, Maine, United States

Job Description

Customer Rep Associate I (Anticipated Vacancy)

Augusta , Maine , United States | Administrative & Office Support | Full-time Apply by: May 28, 2024 Apply with Linkedin Apply

Opening Date: May 14, 2024

Closing Date: May 28, 2024

Job Class Code: 6512

Grade: 11

Salary: $16.54 – 21.96 ~ PLUS an additional

+ $0.60/hour Institutional Stipend

+ $0.45/hour 2nd shift differential

+ $0.55/hour for 3rd shift differential

Position Number: 03100-0171Schedule: Flex (more information will be provided during the interview process)

Watch this video to learn more about building your career with us at Riverview Psychiatric Center: Come Join Our Team! (\_GGvQ)

Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State’s population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

Riverview Psychiatric Center ( is a hospital specializing in providing state of the art care to individuals in Maine with severe and persistant mental illness. Riverview is located on the Kennebec River in Augusta, Maine. Augusta is Maine’s capital city located one hour north of Portland, an award-winning city with excellent cultural opportunities and two and a half hours north of Boston. With a new state of the art high school, world class cancer care center, and the exciting redevelopment of the riverfront and downtown, Augusta is a wonderful place to live and work.

Job duties:

Riverview Psychiatric Center ( is seeking a Customer Rep Associate I to work in the hospital’s operations area. This is office support and clerical work involving the supervision of a central security system. Keeping pertinent records and maintaining operations of the 24/7 building control area is of most importance. Work involves responsibility for speed and accuracy in placing and answering a high volume of calls each shift. Additionally this position is reponsible for the assignment of state vehicles, monitoring cameras, and issuing of facility keys. This position communicates with security and maintenance staff, monitors operations of the pager system, maintains log books, data entry and communicates and refers non-routine problems to supervisor.

Minimum Qualifications:

Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public on matters such as communication transmissions, employment, ferry, social, or public services; and 2) ability to use independent judgment in handling exceptions to established work assignments, priorities, and schedules.

Application Information:

For additional information about this position or to request a paper application, please contact Robyn McFalls at 207-624-4672 or via email at ( .


No matter where you work across Maine state government, you find employees who embody our state motto-“Dirigo” or “I lead”-as they provide essential services to Mainers every day. We believe in supporting our workforce’s health and wellbeing with a valuable total compensation package, including:

+ Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays , 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

+ Health Insurance Coverage – The State of Maine pays 85% – 100% of employee-only premiums ($10,523.28 – $12,380.40annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

+ Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements .

+ Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).

+ Retirement Plan – The State of Maine contributes13.41 % of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.

+ Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.

+ Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.

+ Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office .

+ Living Resources Program – Navigate challenging work and life situations with our employee assistance program.

+ Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child-including fathers and adoptive parents-receive six weeks of fully paid parental leave . Additional, unpaid leave may also be available, under the Family and Medical Leave Act ( .

+ Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

+ Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness ( .

There’s a job and then there’s purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

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Job Posting: JC259890844

Posted On: May 16, 2024

Updated On: May 31, 2024

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