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Behavioral Health Home Coordinator/Case Manager

at Northern Light Health in Rockland, Maine, United States

Job Description

Northern Light Acadia Hospital

Department: Behavioral Health Case Management Program

Position is located: 91 Camden Street, Rockland, Maine -- Position is located in Knox County serving children attending greater Rockland area schools.

Work Type: Full Time

FTE: 40 Hours per Week (=1.0 FTE)

Work Schedule: 8:00 AM to 4:30 PM

Summary: Working within a multi-disciplinary team, provides comprehensive case management services to improve mental health, and in conjunction with the primary care provider, improve medical health to adults with serious and persistent mental illness and children with serious emotional disturbance. Responsibilities :

+ Coordinates and facilitates access to preventative and health promotion services, mental health and substance abuse disorder treatment, and care coordination services.

+ Meet with clients via zoom/face to face in their home or community.

+ Able to build therapeutic rapport and relationships with a variety of clients and adapts communication styles to fit individual client needs

+ Coordinate and facilitate team meetings with client care team.

+ Engages in ongoing collateral contact with natural supports and other providers in support of client’s treatment plan, including, but not limited to BHH Nurse Care Managers and Peer Support staff, in a regular and professional manner.

+ Is proficient in identifying client safety risks, including risk factors related to suicidal behavior, aggressive behavior, substance abuse and other mental health symptoms and is able to communicate risks to BHH Leadership in a timely and efficient manner.

+ Performs complete and accurate documentation within the electronic medical record according to system policies, including psychosocial assessments, identification of needs and resources, and development and ongoing review of individual treatment and crisis plans.

+ Participate in monthly group and individual supervision with a focus on education and case consultation.

+ Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed.

+ Other Duties

Competencies and Skills

+ Adobe Acrobat

+ Basic Life Support

+ Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments, and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

+ Electronic medical record software.

+ Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment, and cooperation.

+ Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one’s behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.

+ Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness, and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization’s benefit.

+ Develops Self and Others: Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees’ strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.

+ Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences’ level.

+ Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.

+ Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results, and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

+ Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems, and services. When appropriate, suggests or initiates new strategies, products, services, and markets.

+ Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members to attain an objective. Has the ability to appropriately influence others’ actions and decisions with and without express authority.

+ Human Capital, Supply Chain and Financial Software.

+ Word processing, spreadsheets, data entry, database experience and other computer related skills.

+ Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.

+ MS Teams

+ Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques.

+ Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

+ Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees, and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.

+ Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.

+ Serves Others: Strives to understand, meet and exceed the expectations and requirements of

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Job Posting: JC259829055

Posted On: May 15, 2024

Updated On: Jun 17, 2024

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