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Teller I - 30 hrs - Portland, Maine (Forest Ave)

at TD Bank in Portland, Maine, United States

Job Description

Work Location:

Portland, Maine

Hours:

30

Pay Details:

$20.50 – $25.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate’s skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Teller I provides legendary Customer Service while processing Customer transactions face-to-face for a variety of routine to more complex financial transactions.

Depth & Scope:

+ Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the Store

+ Conducts needs-based conversations and offers financial solutions to meet our Customers’ needs

+ Makes quality referrals to appropriate partners

+ Responsible for meeting individual performance metrics

+ Responsible for making sound decisions and timely problem resolution

+ Resolves problems independently, escalating more difficult issues to management

+ Processes Teller transactions for Customers including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verifying currency, balancing cash drawer, and night deposits

+ Balances Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary

+ Adheres to safe deposit box procedures/operations and guidelines

+ Services both lobby and drive-thru Customers

+ Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times

+ Accountable for ensuring confidential customer information is securely stored throughout the day

+ Understands the importance of and follows Dual Control

+ Ensures compliance with all regulations, policies and procedures such as Bank Secrecy Act and Patriot Act

+ Expected to complete all required in-classroom training and on-line training by established due dates

+ Follows all security and audit measures to minimize potential loss

Education & Experience:

+ High school diploma or GED

+ 6 months+ related experience preferred

+ Superior Customer Service skills

+ General Math skills

+ Strong organizational skills

+ Detail-oriented

+ Ability to function in a fast-paced and changing environment

+ Excellent communication skills with ability to be concise, clear and consistent

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

+ Domestic Travel – Occasional

+ International Travel – Never

+ Performing sedentary work – Continuous

+ Performing multiple tasks – Continuous

+ Operating standard office equipment – Continuous

+ Responding quickly to sounds – Occasional

+ Sitting – Continuous

+ Standing – Occasional

+ Walking – Occasional

+ Moving safely in confined spaces – Occasional

+ Lifting/Carrying (under 25 lbs.) – Occasional

+ Lifting/Carrying (over 25 lbs.) – Never

+ Squatting – Occasional

+ Bending – Occasional

+ Kneeling – Never

+ Crawling – Never

+ Climbing – Never

+ Reaching overhead – Never

+ Reaching forward – Occasional

+ Pushing – Never

+ Pulling – Never

+ Twisting – Never

+ Concentrating for long periods of time – Continuous

+ Applying common sense to deal with problems involving standardized situations – Continuous

+ Reading, writing and comprehending instructions – Continuous

+ Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards)

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full nam

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Job Posting: JC259002133

Posted On: Apr 28, 2024

Updated On: Jun 17, 2024

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