NA Sales Operations Specialist - Integrated Services Retail

at Ford Motor Company in Augusta, Maine, United States

Job Description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world — together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford’s retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.

In this position…

The Sales Operations Specialist is responsible for improving the processes, tools, and analytics available to help drive sales, marketing, and support teams today, while creating new processes and tools as required to drive the success of our high-growth business in North America.

In the role you will be responsible for preparing and presenting unbiased data illustrating group performance while ensuring data integrity in our single source of truth CRM. This person will work closely with sales, marketing, customer success and finance to ensure clear visibility across all commercial aspects of the business. This role will liaise daily with the sales leadership team and will be a key component in our Integrated Services Retail teams’ success in scaling.

This role will report into the Global Revenue Operations Manager, located in North America.

What you’ll do…

+ Deliver best-practice business processes for SaaS and service offerings encompassing sales, onboarding, and customer experience

+ Contribute to strategic planning & execution of sales operations aligned with overarching company goals.

+ Assist in the defining of key performance indicators that will be reported on

+ Create standard reports to be used by the team on a regular cadence (weekly, monthly, quarterly) for the sales and marketing teams showing performance against targets while providing analysis and insight

+ Help drive accurate forecasting, develop methodologies, and best practices through implementation

+ Through your team, manage users, system settings, and usage in various software tools that are used while preventing data siloes in organization

+ Design and provide training, as necessary, on GTM tool set

+ Along with senior leadership, work with the global commission analyst to plan to drive performance

+ Define, build, and manage deal desk process including approvals and timely process flow

+ Act as a catalyst for the sales group bringing teams and people together by creating a structure where information can flow smoothly and accurately in a cross functional fashion.

You’ll have…

+ 5+ years of experience in Sales Operations, preferably in a fast growing and dynamic SaaS business

+ Previous experience and implementing GTM systems and processes from the ground up in, Salesforce, Pardot, Eloqua, or similar required

+ Experience with scaling up operations

+ Comfortable in aggregating and creating management level data and reports

+ Advanced expertise with MS Excel, Google Sheets, (some DB and SQL) along with previous revenue modeling experience

+ Able to deal with field sales personnel as a domain expert on all thing’s revenue

Even better, you may have…

+ Bachelor’s Degree preferred

+ Excellent verbal and written communication skills are essential

You may not check every box, or your experience may look a little different from what we’ve outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

+ Immediate medical, dental, and prescription drug coverage

+ Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more

+ Vehicle discount program for employees and family members, and management leases

+ Tuition assistance

+ Established and active employee resource groups

+ Paid time off for individual and team community service

+ A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

+ Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here:

This position is a salary grade 8.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.


Requisition ID : 28105

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Job Posting: JC258576711

Posted On: Apr 19, 2024

Updated On: May 09, 2024

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