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Flagship Retail Store Event Staff (JR8172)

at L.L. Bean, Inc. in Freeport, Maine, United States

Job Description

We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we’re all outsiders. And if it’s outside, we’re all in.

Position Purpose: Provides world-class customer service within one or more outdoor gear/apparel departments and/or one or more focus areas. Acts as steward of the L.L.Bean brand, operates in a professional manner, engages customers, maintains store standards and supports teamwork. Possesses and utilizes a breadth of services levels, product knowledge and store functionality appropriate for a retail store, and can flex responsibilities according to business needs.

Available shifts:

  • Day/evening

 

Super flexible availability guidelines:

  • Minimum of 12 hours per week

  • Available Saturday or Sunday


Key Responsibilities:

  • Helps execute Experiential Team large and small scale events and ensure best in class customer experience through successful event.

  • In collaboration with events team coordinate event preparation, day of event oversight, take down and event hind sighting.

  • Execute a calendar of in store events that is linked with the appropriate season, activities, and merchandise in addition to Experiential Team plans.

  • Work effectively with Store Leadership to communicate event plans day of.

  • Execute scheduling of in store demos, book signings, surprise & delight moments and related events.

 

All of the positions require the ability to stand for as long as 8 hours.

 

Contributing Responsibilities:

Provide Great Customer Service:

  • Welcomes all customers genuinely and in a timely fashion. Skillfully assists multiple customers by assessing needs, prioritizing the level of service each requires, and providing personal service interactions.

  • Enthusiastically seeks opportunities to convert every customer. Anticipates customer’s needs by observing behaviors. Continuously strives to drive sales and brand loyalty by creating experiential moments with product, and sharing product knowledge, features, and benefits.

  • Builds trusting relationships with customers by making personal connections.

Resolve Problems:

  • Actively listens to gain understanding of customer’s unique needs. Leverages product knowledge and problem-solving skills to solve problems quickly and efficiently.

  • Competently leverages technology to provide seamless, fast omni-channel service. Displays confidence, poise, and operational knowledge in all situations.

  • Turns a challenge into a selling opportunity. Remains unflappable when faced with ambiguous issues. Demonstrates passion for learning new things.

Serve as Brand Ambassador:

  • Understands core outdoor activities, participates in them and actively promotes them.

  • Takes personal accountability for representing the core values and brand appropriately in all situations (service, dress code, interpersonal skills). Makes a positive impact on all customers they interact with.

 

Deliver Compelling Shopping Experience:

  • Competent in maintaining a well-organized back of house and easy-to-shop floor. Understands role in creating an inspiring customer experience, on and off the salesfloor.

  • Exhibits a strong detail orientation and attention to visual and merchandising standards. Maintains these exceptional brand standards.

  • Follows routines that uphold store operations processes and productivity standards including replenishment, receiving, transfers, organizing stock.

 

Display Team Skills:

  • Dedicated to winning as a team. Open to others’ ideas. Takes personal accountability for creating a positive and inclusive work environment for all co-workers and customers.

  • Adapts effectively to an ever-changing work environment. Quickly able to adapt to strategic and policy changes. Takes a responsible point of view.

  • Adheres to policy and procedures. Responsible for creating and upholding a safe and healthy work environment.

  • May be responsible for light housekeeping duties (including vacuuming, mopping, sweep, and/or spot cleaning floors & carpet as needed; spot cleaning of mirrors, windows & fixtures; dusting; cleaning lavatories & dressing rooms; emptying trash receptacles & maintaining recycling centers; performing special cleaning requests as needed.)

 

Order Processors

  • Answer inbound customer calls at a rapid rate and use multiple systems (including L.L.Bean.com) to process orders and answer customer questions quickly and accurately in an extraordinarily helpful and friendly manner

  • May also be asked to pick product from the floor to fulfill customer requests/orders and process these customer orders through the register

 

Greeter

  • Welcoming our customers as they enter the building informing about promotions, events, construction updates, and share local knowledge of other businesses in the area

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Job Posting: 1068773

Posted On: Apr 18, 2024

Updated On: Apr 18, 2024

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