Digital Servicing Strategy Product Manager

at Ford Motor Company in Augusta, Maine, United States

Job Description

In this position…

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world — together. At Ford Credit, we’re all a part of something bigger than ourselves. What will you build today?

Product Development uses design thinking & user experience methods to deliver breakthrough products and services that delight our customers. We bring innovative, exciting, and sustainable ideas to life.?We have opportunities for you to contribute to advancements in auto financing journey as the industry is transforming!

As the digital servicing strategy product manager, you will create the vision and strategy on how to increase digital channels to improve customer experience and operational efficiency. You will partner with teams across Ford Credit to understand how various customer needs are met via phone, mail and digital channels. You will need to be comfortable extract insights from data on service volume, costs, NPS, etc and formulate a strategy to build/improve digital features that will transform customer experience while improving operational efficiency. You will also be responsible for establishing metrics/dashboard to show impacts of any newly created/improved features.

What you’ll do…

+ Create and own the product vision for Ford Credit digital servicing.

+ Work across the organization to align and drive product adoption with partners

+ Bridge gaps between traditional experiences and online experiences.

+ Partner closely with Engineering, UX, and other cross functional teams to create, drive, and deliver an innovative, compelling, and user-friendly experience to our customers.

You’ll have…

+ Bachelors degree or equivilient

+ 5+ years of Product Management experience managing and delivering best in class experiences

Even better, you may have…

+ Previous experience formulating and delivery successful strategies

+ strong problem solving skills

+ Expertise in delivering product in matric organization.

+ Familiarity or have worked in SAFE agile

+ Track record of contributions to innovative, successful products and UI Platforms.

You may not check every box, or your experience may look a little different from what we’ve outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all the above? No matter what you choose, we offer a work life that works for you, including:

+ Immediate medical, dental, and prescription drug coverage

+ Flexible family care, parental leave, new parent ramp-up programs, subsidized backup childcare, and more

+ Vehicle discount program for employees and family members, and management leases

+ Tuition assistance

+ Established and active employee resource groups

+ Paid time off for individual and team community service

+ A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

+ Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here:

New Hire Benefits (

This position is a LL6.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.


Requisition ID : 27716

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Job Posting: JC258204580

Posted On: Apr 12, 2024

Updated On: Apr 17, 2024

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