Senior Principal/Director Industry Analyst Relations

at PagerDuty in Augusta, Maine, United States

Job Description

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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PagerDuty is looking for a Senior Principal to lead our industry analyst relations (AR) program by building and executing our strategy and nurturing relationships amongst our analyst community. As part of the Corporate Communications team, you will provide strategic support that helps shape our story and grow the program. This is an exciting opportunity as this role will report to the VP of Corporate Communications and work closely with key stakeholders across the company to execute AR strategy and work closely with the industry analyst community to shape our narrative, define our category, brief analysts, and drive critical reports and evaluations. Analyst relations plays a strategic and visible function at PagerDuty, and the ideal candidate will be a collaborative, capable, and driven individual who can jump in and make an impact quickly.


+ Relationship Management – Cultivate and nurture relationships with industry analysts, research firms, and influencers. Serve as the primary point of contact for analysts, ensuring clear communication and understanding of PagerDuty overall as well as the PagerDuty Operations Cloud.

+ Messaging and Positioning – Work closely with the product marketing, product management, comms and executive teams to create consistent and compelling messaging that resonates with analysts and aligns with PagerDuty’s overall positioning. Provide guidance on key messages and value propositions to be communicated to analysts.

+ Analyst Evaluations – Take the lead for PagerDuty with major analyst reports including Gartner Magic Quadrants, Forrester Waves, IDC Marketscapes, GigaOM Radar Reports and beyond to ensure PagerDuty is well positioned. Leverage analyst relationships to positively influence industry reports, evaluations, and rankings.

+ Market Intelligence – Stay informed about industry trends, market developments, and competitive landscapes to provide relevant insights to internal teams. Collaborate with analysts to gather feedback on PagerDuty strengths, weaknesses, opportunities, and threats.

+ Strategic Planning – Develop and execute a comprehensive analyst relations strategy aligned with the company’s business objectives. Collaborate with cross-functional teams to gather relevant information and insights to share with analysts.

+ Briefings and Engagements – Coordinate and facilitate analyst briefings, inquiries, industry analyst days and interactions, ensuring analysts have the necessary information to accurately assess and represent the company.

+ Organize and manage events, webinars, and conferences where analysts are present.

+ Prepare and support spokespeople engaging with analysts, including creation of briefing materials, compiling presentation content and staffing calls.

+ Maintain AR interactions database and lead measurement of the AR program’s impact on both marketing and sales goals


+ 10+ years experience in enterprise technology communications, marketing, or product marketing, with a minimum of 5+ years working in Analyst Relations

+ Experience in Analyst Relations at a global SaaS company

+ Experience with Industry Analyst evaluations including Gartner Magic Quadrants, Forrester Waves, GigaOm, Radar Reports


+ Proven project management, strategic planning, program management and exceptional attention to detail

+ Exceptional written and verbal communication skills

+ Strong strategic thinking and analytical skills

+ Ability to collaborate effectively across departments and levels within the organization.

+ Existing relationships with key analysts and influencers in the software industry including Gartner, Forrester Research, and IDC

The base salary range for this position is 168,000 – 262,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

+ Champion the Customer | Put users first to design great products and experiences.

+ Run Together | Build strong teams that amplify our impact on users.

+ Take the Lead | Disrupt and invent to be the first choice for users.

+ Ack + Own | Take ownership and action to deliver more efficiently to users.

+ Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.

Your package may include:

+ Competitive salary and company equity

+ Comprehensive benefits package from day one

+ Flexible work arrangements

+ ESPP (Employee Stock Purchase Program)

+ Retirement or pension plan

+ Paid parental leave – up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

+ Generous paid vacation time

+ Paid holidays and sick leave

+ Dutonian Wellness Days – scheduled company-wide paid days off in addition to PTO

+ HibernationDuty – an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

+ Paid volunteer time off – 20 hours per year

+ Company-wide hack weeks

+ Mental wellness programs

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a mo

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Job Posting: JC257988994

Posted On: Apr 06, 2024

Updated On: Apr 26, 2024

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