Help Desk Manager (Central Region)

at Maine Community College System in Augusta, Maine, United States

Job Description

The Maine Community College System (MCCS) is seeking a full-time Help Desk Manager to serve as the customer service liaison with all departments throughout the Central Maine Community College (CMCC), Kennebec Valley Community College (KVCC) and Eastern Maine Community College (EMCC) regions, including all subsidiary locations in order to consolidate and streamline Help Desk efforts.  This position plans, develops, manages, and promotes Help Desk Information Technology (IT) services for staff, faculty, and students.  In addition, this position will offer Tier-2 support for the more complex and highly technical issues requiring a specific skill set.  This position has secure administrator-level access across multiple administrative and academic systems throughout the shared services environment, requiring a high level of judgement.  The Help Desk Manager is responsible for identifying areas for improvement, making recommendations, and planning and implementing solutions.  This position works independently as well as in collaboration with other IT personnel.  This position will be located at CMCC in Auburn, KVCC in Fairfield, or EMCC in Bangor.  The location may be determined by mutual agreement and could be subject to change.  Weekly travel to all three locations is required and periodically there may be additional travel requirements to other MCCS locations.  The Manager is required to be on stand-by every weekend with the exception of paid time off and will be compensated per the applicable collective bargaining agreement. 

MCCS is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive and non-discriminatory environment for all employees. We provide reasonable accommodation to qualified individuals with disabilities upon request. For more information, please contact the MCCS Affirmative Action Office at 207-629-4000.  TTY Dial Maine Relay 711.

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Job Posting: 1061562

Posted On: Apr 01, 2024

Updated On: May 01, 2024

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