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OHIM Product Manager

at State of Maine, Bureau of Human Resources in Portland, Maine, United States

Job Description

OHIM Product Manager

Portland , Maine , United States | Community & Social Services | Full-time | Partially remote Apply by: March 13, 2024 Apply with Linkedin Apply

Department of Health and Human Services (DHHS)Public Service Coordinator IIOpening Date: February 29, 2024Closing Date: March 13, 2024Job Class Code: CA29

Grade: 29

Salary: $66,976.00 – $91,145.60

Position number: 02000-4097

Core Responsibilities:

The Office of the Health Insurance Marketplace (OHIM) seeks a Product Manager that will work with a cross-functional team of vendors and internal operations team members to support, innovate and execute the consumer experience platform. The role will oversee the technology platform vendor and work closely with the operations team and the vendor to improve the platform for a better consumer experience. The role will provide day-to-day oversight of the vendor by leading meetings and managing relationships, monitoring performance, directing the user acceptance testing (UAT) efforts for OHIM, reviewing operational defects, and developing and maintaining the product roadmap. The position will also supervise OHIM UAT testers. Other duties include:

- Build subject matter expertise in platform functionality

- Prioritize maintenance and operations defects with the Case Management team

- Gather data on customer issues and trends to present to the OHIM Chief Operating Officer

- Advise and oversee implementation of policy on the CoverME.gov platform

- Suggest projects for prioritization on the product roadmap to OHIM leadership

- Documenting and prioritizing business requirements

- Manage annual open enrollment simulation activities

- Work closely with OHIM’s external partners like the Office for Family Independence, Maine OIT, Bureau of Insurance on product and operational enhancements and compliance activities

- Serve as OHIM’s lead user acceptance testing (UAT) tester

- Train OHIM staff to complete user acceptance testing (UAT)

- Provide final approval on any releases to production platforms

- Other duties as assigned

Minimum Qualifications:

A Bachelor’s Degree in Health Administration, Business, Computer Science or a closely related field and four (4) years professional experience in the planning, developing, coordinating and/or evaluating technology projects OR an equivalent eight (8) year combination of education, training, and experience. Experience in system testing highly preferred. Certifications in product management or project management preferred.

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Agency information:

TheDepartment of Health and Human Services (https://www.maine.gov/dhhs/) (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State’s population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers. The Maine DHHS Office of the Health Insurance Marketplace (OHIM) operates CoverME.gov, Maine’s Health Insurance Marketplace. Following a successful implementation executed in under 12 months, CoverME.gov completed its first Open Enrollment period with nearly an 11% increase in plan selections from the prior year. OHIM is a small, dynamic team driven by the dual missions of optimizing consumer experience and increasing enrollment in health coverage among eligible populations. Successful candidates will be team players who thrive in a fast-paced environment and share a commitment to ensuring that all Mainers can access quality, affordable health insurance coverage. Position is located in Portland, Maine. Qualified applicants must live in Maine (Flexibility for remote work up to 3 days a week within the State of Maine available with management approval).

Application Information:

Please submit all documents or files in PDF format.

For questions, please contact Desirea.Murray@Maine.gov

To request a paper application, please contactAshley.Smith@Maine.gov (Ashley.Vigue@Maine.gov) .

Benefits

No matter where you work across Maine state government, you find employees who embody our state motto-“Dirigo” or “I lead”-as they provide essential services to Mainers every day. We believe in supporting our workforce’s health and wellbeing with a valuable total compensation package, including:

+ Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays , 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

+ Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,523.28-$12,380.40 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

+ Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements .

+ Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).

+ Retirement Plan – The State of Maine contributes 18.21 % of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.

+ Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.

+ Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.

+ Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office .

+ Living Resources Program – Navigate challenging work and life situations with our employee assistance program.

+ Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child-including fathers and adoptive parents-receivesix weeks of fully paid parental leave . Additional, unpaid leave may also be available, under the Family and Medical Leave Act (https://www.maine.gov/bhr/state-employees/rules-policies/policy-practices-manual/Employee-Rights-and-Responsibilities-Federal) .

+ Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

+ Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness (https://www.maine.gov/bhr/oeh/) .

There’s a job and then there’s purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sex

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Job Posting: JC256156696

Posted On: Mar 02, 2024

Updated On: Mar 16, 2024

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