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Director, Charging Business Operations & Strategy, Model e

at Ford Motor Company in Augusta, Maine, United States

Job Description

About Ford

Come help build a better world, where every person is free to move and pursue their dreams …Ford Motor Company was built on the belief that freedom of movement drives human progress. It’s a belief that has fueled our passion to create great cars and trucks. And today, it drives our commitment to become the world’s most trusted mobility company, designing vehicles for a smart world that helps people move more safely, confidently, and freely. Ford is experiencing significant business transformation in an ever-changing digital world. We are dedicated to delivering distinctive products and solutions, having an “always on” relationship (Ford+) with customers and continuously improving our user experience.

The Opportunity

Ford has heavily invested in Model e vehicles and this position would define the product portfolio marketing, advertising and communication strategies that will allow your business domain to win against the competition in market now and in the future.

The Team

At Model e, we are passionate about solving hard problems and delivering extraordinary solutions to change the world. We challenge competitors, bureaucracy, obstacles and even our own assumptions. We have zero tolerance for bias or personal agendas. We are swift and decisive, trusting the experts, believing the data, seeking out and listening to bold intuition – regardless of the source. We are insurgents, averse to complexity, suspicious of habits and open to risk. We constantly learn. We focus on the mission and deliver with urgency and speed.

The position will report to the Senior Director, Global Charging Success & Energy Services, Model e, who reports to the Model e Chief Operating Officer.

This role is open to candidates who are remote/hybrid.

The Position

The Director, Charging Business Operations & Strategy, Model e will be responsible and accountable for overall Business Operations and Strategy in the Charging and Energy Services space. You will partner alongside the Customer Experience, Product, and Engineering teams to achieve the overall Model e financial, business, and customer experience objectives. In this role you will provide the strategic leadership, vendor management, and execution expertise to set Ford apart as the industry leader in Charging and Energy Services offerings.

What you’ll be able to do

+ Lead the business operations team directly responsible for developing the strategy and implementing solutions to significantly improve public and private charging reliability and access

+ Drive vendor performance improvements through creation of robust contracts and SLAs, holding vendors accountable and driving continued advancements and customer confidence in Ford’s Blue Oval Charge Network

+ Own strategic direction and creation of compelling Energy Services products (Intelligent Back-up Power and bi-directional power offerings). Accelerate speed to market in partnership with the customer experience team with a focus on continuous improvement.

+ Act as the primary Business Operations interface with key partners across Model e and the broader Ford organization (Product Development, Engineering, GDIA, Finance, Comms, Customer Experience, Integrated Services, Ford Pro) to deliver Charging and Energy Services products and initiatives

+ Drive continuous process improvement, standardization, simplification, and data/reporting enhancements focused on achieving Model e Charging and Energy Services business objectives.

+ Act as the Business lead and collaborate with internal stakeholders to deliver both strategic and financial planning initiatives (e.g., Partnership and JV opportunities, Business Plans, and Budgeting/Forecasting Plans).

Functional & Technical Knowledge

The minimum requirements we seek

+ Bachelor’s degree in Corporate Strategy, Engineering, Business Operations, Sustainability, or related field.

+ 5+ years automotive experience with strong comprehension of the automotive business, electric vehicle charging, fluency in product/software, the utility landscape, and experience designing customer solutions in the energy or sustainability space

+ Ability to build relationships and a team culture of trust, accountability, and speed both inside and outside of the Model e business.

+ Knowledge of the EV ecosystem. Existing external relationships and network preferred.

+ Experience leading cross functional teams of technical and non-technical resources – a strong leader of people and businesses.

+ A passion for the battery electric vehicle segment and customer experience

+ Ability to lead in an agile environment

Preferred Requirements:

+ Advanced Degree: MBA, Business Analytics, Finance, or related field.

+ Demonstrated collaboration skills and ability to build trust with peers and across teams. Experience in a matrixed organization.

+ Analytical problem-solver with the ability to synthesize large amounts of data to drive effective and efficient executive decision-making and own the end-to-end recommendation process.

+ Ability to communicate complex concepts and plans to a diverse set of internal and external stakeholders to evangelize and influence strategy to executive leadership.

+ Track record of challenging the status quo to drive forward a strategic agenda; able to influence and see around a corner.

+ History of navigating ambiguity, establishing goals and crafting a plan in a fast-paced, rapidly changing environment.

+ Demonstrated ability to build and lead high performing teams; s/he has built a followership over his/her career and knows how to elevate the standard of his/her teams.

+ Ability to make data-driven decisions through rapid iteration, pilots in market, and learning through feedback from real customers.

What We Can Offer

As part of the Ford family, you’ll enjoy excellent compensation, and a comprehensive benefits package that includes generous PTO, retirement, savings and stock investment plans, incentive compensation, and much more. You’ll also experience exciting opportunities for professional and personal growth and recognition.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at time of hire. Visa sponsorship is not available for this position.

Ford is an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

Requisition ID : 25023

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Job Posting: JC255606834

Posted On: Feb 21, 2024

Updated On: Feb 28, 2024

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