Knowledge Manager (3305)

at SMX in Augusta, Maine, United States

Job Description

Knowledge Manager (3305)at SMX (

United States

SMX is seeking a Knowledge Manager to provide oversight of our proposal content library, to include developing processes and protocols for storing information, making it accessible, controlling access, and capturing new knowledge. The role will focus on improvement and maintenance of a corporate knowledge repository in support of Corporate Growth Office (CGO) activities, to include business development, opportunity capture, and proposal development. These tasks ensure that all of a company’s knowledge assets contribute to its overall success and growth.


+ Partner with CGO leadership, Business Groups, Subject Matter Experts, and other internal business support organizations on content creation while assessing new submission for reusability and appropriate categorization.

+ Serve as owner, expert, and advocate of our knowledge management tools, systems, applications

+ Utilize existing tools, applications, and resources to improve knowledge management framework; develop implementation and maintenance schedule

+ Identify gaps in current materials and lead creation of new content to fill gaps

+ Strategize with team members and incorporate client feedback to determine how to improve content

+ Establish proper distribution processes so that internal customers have information they need to succeed

+ Monitor usage rates and metrics to evaluate how content is being used

+ Collaborate with Strategy and Technology team to explore and implement intra-company AI technologies, resulting in the development of AI models (ChatGPT capability for Proposal writing)

+ Support Strategy and Technology team with training AI models using large datasets and associated training processes to increase accuracy and reduction in proposal writing times


+ 5+ years of direct experience developing and managing corporate proposal development content (technical and management), corporate experience/past performance, and personnel

+ Advanced written communication skills; excellent verbal communication skills

+ Knowledge of one or more proposal automation systems (e.g., Expedience, Loopio, Qvidian, etc.)

+ Minimum 3 years of proposal response experience

+ Knowledge of and experience with generative AI, specifically in proposal development

+ Excellent writing, editing, and proofreading skills


+ Ability to foster a collaborative environment that focuses on expertise, communication, and training; and help foster a culture that promotes knowledge sharing

+ Work with CGO Growth Process Improvement/Training Lead to develop dedicated knowledge management training (e.g., content improvement and maintenance; specific “tools” training)

+ Supervisory experience a plus

+ Process and solution oriented


At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.

We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.

SMX is committed to hiring and retaining a diverse workforce. All qualified candidates will receive consideration for employment without regard to disability status, protected veteran status, race, color, age, religion, national origin, citizenship, marital status, sex, sexual orientation, gender identity or expression, pregnancy or genetic information. SMX is an Equal Opportunity/Affirmative Action employer including disability and veterans.

Selected applicant will be subject to a background investigation.

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Job Posting: JC255265135

Posted On: Feb 14, 2024

Updated On: Mar 10, 2024

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