Technical Business Analyst - Education (MTSS)

at Public Consulting Group in Augusta, Maine, United States

Job Description


Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.-all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit .


The Technical Business Analyst (TBA) will support the Technology Team within the Education Case Management practice. The position is responsible for designing and delivering EdTech solutions in the case management markets.

Our products are used in 30+ states by nearly 2 million people ranging from state agency staff, district and school administrators, teachers, specialists, service providers, and support staff.

The ideal candidate is well-versed in the Software Development Life Cycle (SDLC) and comfortable creating system specifications and documentation used in the development process.

The TBA works with engineering, business stakeholders, and clients to define scope, gather requirements, design solutions, complete user acceptance testing, and manage aspects of the implementation.


The TBA can expect to play an active role in a wide range of work assignments around the successful completion of Technology tasks from start to finish.

+ Facilitate software development life cycle (SDLC) activities:

+ Coordinates and facilitates functional and technical requirement gathering sessions.

+ Translates business requirements into proposed designs/documents and communicates designs to clients and across internal PCG teams and partners.

+ Creates functional specifications (as well as any other documentation needed) to clearly denote scope and requirements to development and QA teams.

+ Creates wireframes or prototypes using Axure RP, or related tools.

+ Coordinates with system developers, QA teams, and user focus groups to ensure strong communication and feedback loops to inform continual system improvement.

+ Develops, streamlines, and actively participates in user acceptance testing procedures and scripts in areas of assigned focus and responsibility.

+ Assists with internal trainings for new features – ‘Train the Trainer’.

+ Assists with internal trainings for new features – ‘Train the Trainer’.

+ Assists with writing user stories for new features.

+ Assists product development and R&D with client focus groups on features/topics, if needed.

+ Assists with product troubleshooting and triage, when required and appropriate.

+ Prepares and posts defects/support requests. Manages through to completion and release.

+ Support teams with new state implementations, new feature configurations and new project rollouts, as appropriate.


Required Education and Work Experience:

+ Bachelor’s Degree or equivalent experience.

+ 5+ years of business analysis and/or product design experience.

+ Proven record of excellence in documenting, designing, and delivering technical solutions.

Preferred Work Experience

+ Knowledge or experience in EdTech, Case Management systems.

+ Knowledge or experience using EDPlan and/or EDPlan MTSS preferred.

+ Experience with wireframing/prototyping tools such as Axure RP or ability to quickly learn.

+ Knowledge of task management and project management systems (ex. JIRA, ASANA,, etc.).

+ UI/UX experience and course certification.

Required Skills

+ Ability to create comprehensive Requirements Specifications, Designs, Process/Flow Diagrams, Test and Implementation Plans, and Feature Release Notes.

+ Ability to develop competencies for the EDPlan MTSS product

+ Strong familiarity with SDLC, business process design principles, mapping, and testing procedures.

+ Ability to work in a fast-paced and changing environment; reacts professionally under pressure.

+ Proven ability to take initiative and seek creative solutions.

+ Advanced analytical skills, including the ability to analyze, organize, and present data.

+ Detail orientation with excellent analytical, planning, and organizational skills.

+ Excellent written and oral communication skills; speaks clearly and persuasively.

+ Effective ability to prioritize and manage multiple activity streams.

+ Ability to build and maintain business relationships.

+ Works well independently – makes decisions and solve problems using sound, inclusive reasoning, and judgment with limited supervision.

Remote Work Statement

This position is a remote, work from home position. PCG is a remote-friendly organization and is committed to creating a culture where remote work remains a vital part of the company’s success. To be successful in a remote work role at PCG, you must:

+ be available during your set working hours

+ have a safe, private, and distraction-free environment in which to complete your work, and

+ be able to give your full attention to the completion of your PCG job duties

Some travel to the office or elsewhere may be required for team meetings, client meetings, etc.






Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $70,000 – $90,000 and a potential discretionary bonus of up to 10%. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


Job Locations US

Posted Date 3 weeks ago (1/29/2024 1:36 PM)

Job ID 2023-9998

\# of Openings 1

Category Consulting

Type Regular Full-Time

Practice Area Education Services

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran

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Job Posting: JC252399412

Posted On: Dec 13, 2023

Updated On: Feb 23, 2024

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