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Workplace ConfigMgr Operations Specialist Americas

at WSP USA in Portland, Maine, United States

Job Description

Workplace ConfigMgr Operations Specialist Americas

Req ID 16652

Workplace ConfigMgr Operations Specialist Americas

Who We Are

At WSP, we are driven by inspiring future-ready pioneers to innovate. We’re looking to grow our teams with people who are ready to collaborate in building communities and expanding our skylines. To do this, we hire candidates of all experiences, skillsets, backgrounds and walks of life. We actively foster a work environment and culture where inclusion and diversity is part of our fundamental structure. This is delivered behaviorally, through our policies, trainings, local partnerships with professional diverse organizations, internal networks and most importantly with the support and sponsorship of our leaders who help drive our commitment to an inclusive, diverse, welcoming and equitable work environment. Anything is within our reach and yours as a WSP employee. Come join us and help shape the future!

WSP is a global leader in engineering and professional services. We pride ourselves on delivering innovative solutions to our clients andmaintaininga robust IT operation to support our employees worldwide.WSPs vastglobal networkis todaycomprisedof over1,000offices,29data centres,1,300 data circuits,and used by over65,000 users.

POSITION SUMMARY

To ensure the efficient operation ofWSPsinternalWorkplaceservices in theAMERICASHub, we areseekinga talentedandexperienced OperationsSpecialist.This rolewillbe part oftheIT Operations teamandreport totheITInfrastructure OperationsManagerin the designated Hub. Theoverallteamisdedicated to supportITinfrastructureoperationswhich includesnetwork, compute, cloud, and workplace systems and services. You willmanageandmaintainall aspects ofConfigMgroperationswith a primary focus on theserviceswithin thedesignated Hub.

MAINRESPONSIBILITIES

Related toConfigMgrservices and infrastructure:

+ Managing, monitoring, and maintenance ofday-to-dayactivities to align with expected service levels.

+ Performing routine?and healthmaintenance.

+ Managing?upgrades &?performancerelated activities.

+ Identifying?and correctingfaultswith services and infrastructure.

+ Planning and execution of minor?infrastructuremoves, adds, changes, and disposals(IMACDs).

+ Execution of business continuity tests.

+ Oversight and support of allrelated service supplier and/or manufactureractivities.

+ Proactive identification andresolution ofissues before they affectservice performance.

+ Identifyinganyimprovementsthat can improve service levels.

+ Engaging in the problem management process.

+ Technical peer review and approvals for allrelatedchanges.

+ Support audit and complianceactivities.

+ Management and maintenance ofrelated platforms.

+ Ability toprovideon-call support and extended working hours when called on and willingness to accept periodic rotation.

ACADEMIC AND EXPERIENCE REQUIREMENTS

The ideal candidate would meet all, ormost ofthe belowcriteria:

+ Bachelor’s degree ininformation technology, Computer Science, Engineering, or related field.

+ At least4-6years relevant and practical experiencein aConfigMgroperations role.

+ Vendor certifications not a requirement, proven practical experience preferred.

+ Experience working inlarge/global enterprise ITwith multiple distributed branch/campus sites.

+ Experience of working within ITIL aligned Service Management organisation.

+ Strong knowledge ofConfigMgrfeatures, functionalities, and best practices.

+ Proficient in writing andmaintainingPowerShell scripting and automation tools.

+ Proficient with Windows operating systems, Active Directory, Azure AD, Group Policy, O365, and other Microsoft technologies.

SKILLS/ COMPETENCIES/ OTHER REQUIREMENTS

+ Excellent written and spoken English isrequired.

+ Competency in French or Spanish is an asset.

+ Ability to workwith minimal directionandlittlesupervision.

+ Strong organizational and project managementskills, with excellent documentation abilities.

+ Excellent analytical and diagnostic problem-solving skills with the ability ofprovidingsolutions toidentifiedproblems.

+ Demonstrated experience inunderstanding anddemonstratingcompliance with information securityrequirements.

+ Knowledge and experience in performing information security practices in the management and delivery of infrastructure andoperations.

WSP Benefits

WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Compensation:

Expected Salary (all locations): $61,000 – $128,900

WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.

Expected Salary (Colorado only): $61,000 – $128,900

WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicant’s education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.

Additional Requirements

+ To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Additional Details

+ Travel Required: 10%

+ Job Status: Regular

+ Employee Type: Full

+ Primary Location: NEW YORKPENN PLAZA

+ All locations: US-AK-Anchorage, US-AL-Mobile, US-AZ-Tempe, US-CA-El Centro, US-CA-Irvine, US-CA-Long Beach, US-CA-Los Angeles, US-CA-Oakland, US-CA-Walnut Creek, US-CO-Aurora, US-CO-Colorado Springs, US-CO-Greenwood Village, US-CO-Pueblo, US-CT-Rocky Hill, US-DC-Washington, US-FL-Florida City, US-FL-Fort Myers, US-FL-Holly Hill, US-FL-Jensen Beach, US-FL-Palatka, US-FL-Panama City Beach, US-FL-Pompano Beach, US-FL-Sarasota, US-FL-St Petersburg, US-GA-Gainesville, US-GA-Kennesaw, US-GA-Savannah, US-GA-Warner Robins, US-ID-Boise, US-IL DeKalb, US-IL-Chicago, US-IL-Springfield, US-KS-Wichita, US-KY-Fort Knox, US-KY-Hebron, US-KY-Lexington, US-KY-Louisville, US-LA-Baton Rouge, US-MA-Westborough, US-MD-Baltimore, US-MD-Columbia, US-MD-Hagerstown, US-MD-Millersville Maryland, US-ME-Augusta, US-ME-Eliot, US-ME-Portland, US-MI-Holland, US-MI-Kalamazoo, US-MI-Port Huron, US-MI-Traverse City, US-MN-Minneapolis, US-MO-Creve Coeur, US-MO-Kansas City, US-MO-St Louis, US-MT-Helena, US-NC-Camp Lejeune, US-NC-Durham, US-NC-Greensboro, US-NC-Raleigh, US-NC-Wilmington, US-NE-Grand Island, US-NE-Lincoln, US-NH-Portsmouth, US-NJ-Jersey City, US-NJ-Marlton, US-NM-Albuquerque, US-NM-Questa, US-NM-Socorro, US-NV-Fallon, US-NV-Las Vegas, US-NY-Binghamton, US-NY-Buffalo, US-NY-Clifton Park, US-NY-Goshen, US-NY-Horseheads, US-NY-Lancaster, US-NY-Long Island City, US-NY-Pittsford, US-NY-Troy, US-NY-Valhalla, U

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Job Posting: JC251924135

Posted On: Dec 02, 2023

Updated On: Feb 08, 2024

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