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Application Support Engineer

at HealthEdge Software Inc in Augusta, Maine, United States

Job Description

Overview

JOB TITLE: Application Support Engineer

JOB LOCATION: REMOTE EMPLOYMENT IS AVAILABLE FOR THIS POSITION. TELECOMMUTING FROM ANYWHERE IN THE UNITED STATES IS POSSIBLE. Company Headquarters is in Burlington, Massachusetts.

REQUIRED TRAVEL: None

REPORTS TO: Manager, Tech Services Engineering

POSITION SUMMARY:

The Application Support Engineer is a seasoned individual who will join the customer support team to provide application support for state-of-the-art healthcare applications. The ideal candidate will have experience providing customer facing support for enterprise SaaS solutions with a drive to challenge their abilities and to develop deep product expertise. As part of the Support Engineering team, you will utilize a wide range of technologies combined with deep knowledge of HealthEdge’s products to provide exceptional customer support.

JOB DUTIES:

+ Recognize and analyze problems of high complexity, and communicate findings to customers and product development

+ Manage multiple requests with competing priorities

+ Conduct root cause analysis and correlation of other system and/or application problems

+ Be a creative, driven and assertive Team Member always looking for ways to drive improved service and greater operational efficiencies and performance

+ Be driven to learn and understand the business problem as well as the product problem

+ Maintain up to date support case records and customer information by utilizing our Customer Support Management System (Salesforce)

+ Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII

+ Be flexible to provide 24×7 on call client support on a rotational basis

REQUIRED EDUCATION AND PROFESSIONAL EXPERIENCE:

Bachelor of Science in Computer Science, Electrical Engineering, or a closely related field (foreign equivalent is acceptable) plus 3 years of employment experience in application support.

Employment experience must include:

+ A minimum of 3 years of demonstrated employment experience supporting multi-tiered enterprise applications

+ A minimum of 3 years of demonstrated employment experience with web technologies, middleware such as WebLogic/WebSphere and RDBMS systems

+ A minimum of 3 years of demonstrated employment experience working with databases, including Oracle

+ A minimum of 3 years of demonstrated employment experience writing and debugging SQL queries

HealthEdge® provides modern, disruptive technology that delivers for the first time, a suite of products that enables healthcare payors to leverage new business models, improve outcomes, drastically reduce administrative costs and connect everyone in the healthcare delivery cycle. Our next-generation enterprise product suite, HealthRules®, is built on modern, patented technology and is delivered to customers via the HealthEdge Cloud or on-site deployment. An award-winning company, HealthEdge empowers payors to capitalize on the innovations, challenges and opportunities that await in the new healthcare economy. For more information, visit http://www.healthedge.com .

HealthEdge is an Equal Opportunity Employment/Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, or any other characteristics protected by law.

Job Locations US-Remote

ID 2023-3798

Position Type Full-Time

HealthEdge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Job Posting: JC251838977

Posted On: Dec 01, 2023

Updated On: Feb 24, 2024

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