Technical Services Engineer

at HealthEdge Software Inc in Augusta, Maine, United States

Job Description


JOB TITLE: Technical Services Engineer (Deep Dive Team)

JOB LOCATION: Burlington, Massachusetts 01803


REPORTS TO: Senior Java Software Engineer



HealthEdge is looking for Technical Services Engineers who are passionate about solving real world business problems to join our team. As a Technical Services Engineer you will be working on the product from top to bottom, while researching product issues in various modules. In this role you will handle performance tuning, address customer issues and be the chief problem solver with plenty of unique assignments within the department. This hire will work heavily with the database and J2EE.


+ Troubleshoot product incidents, develop workarounds, write unit tests, and write up bugs

+ Manage, prioritize, debug, and resolve product incident escalations

+ Work in a team environment to provide timely resolution to customer reported product incidents

+ Write unit and functional automation for the product defects

+ Provide solution support and troubleshooting following deployment

+ Work on time sensitive customer reported product incidents

+ Solve customer reported performance incidents

+ Determine RCA of customer reported product incidents

+ Provide constructive feedback to product management and development

+ Conduct environment setup

+ Perform all jobfunctions with HealthEdge policies and procedures, including thosewhich govern handling PHI and PII


Master of Science in Computer Science, or a closely related field (foreign equivalent is acceptable) plus demonstrated knowledge of the full software development lifecycle using an agile development process acquired through a minimum of 6 months of employment, internship, or academic project experience and extensive knowledge in Java programming.

Specifically, this role requires:

+ Demonstrated experience in J2EE, Oracle, and web services

+ Demonstrated experience in Linux, shell, or other Unix scripting languages

+ Extensive knowledge in Java programming, including performance optimization and troubleshooting of Java applications, acquired through a Master’s level of study in Computer Science and hands-on development experience using Java

+ Extensive knowledge in object-oriented programming acquired through a Master’s level of study in Computer Science and experience using object-oriented programming skills

HealthEdge® provides modern, disruptive technology that delivers for the first time, a suite of products that enables healthcare payors to leverage new business models, improve outcomes, drastically reduce administrative costs and connect everyone in the healthcare delivery cycle. Our next-generation enterprise product suite, HealthRules®, is built on modern, patented technology and is delivered to customers via the HealthEdge Cloud or on-site deployment. An award-winning company, HealthEdge empowers payors to capitalize on the innovations, challenges and opportunities that await in the new healthcare economy. For more information, visit .

HealthEdge is an Equal Opportunity Employment/Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, or any other characteristics protected by law.

Job Locations US-Remote

ID 2023-3795

Position Type Full-Time

HealthEdge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Job Posting: JC251807348

Posted On: Nov 30, 2023

Updated On: Feb 15, 2024

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