at State of Maine, Bureau of Human Resources in Augusta, Maine, United States
Information System Support SpecialistAugusta , Maine , United States | Information Technology | Full-time | Partially remote Apply by: Dec. 8, 2023 Apply with Linkedin Apply Information System Support Specialist Office of Information Technology Department of Adminstrative and Financial Services JOB CLASS CODE: 0928 PAY GRADE: 19 – ($20.90 – $27.84/hour)* *Includes a 15% recruitment and retention salary adjustment and eligibility for a 5% annual training bonus OPEN FOR RECRUITMENT: November 22, 2023 CLOSES: December 08, 2023 You are a talented individual who understands working with a technical team and are driven toward success. You focus on value and repeatability; you know that what you build today must work tomorrow. You enjoy clearing hurdles as you strive for excellence and quality work. If this describes you, we want you on our TEAM!! OVERVIEW: The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13,000 employees. OIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies. ABOUT THE JOB DETAILS: You will provide Tier 1 remote desktop support services for multiple agencies under DAFS. Take incoming calls to the Help Desk, providing remote support for computer systems and application issues. You will troubleshoot problems and provide immediate resolution, if unable to resolve you will escalate to others as needed. You will document issues and resolutions in the knowledge base. You will provide the support and services to our customers with a friendly, respectful attitude. MaineIT strives to achieve a world-class customer experience with its model of providing support with accountability, respect, and empathy. You will be on a super high performing team with highly skilled IT professionals to support multi-user work groups crossing functional unit lines and this will include a full range of multi-user network operating system administration responsibilities. Responsibilities include installing and configuring network devices; diagnosing and resolving communications, hardware, and operating system problems; implementing, and monitoring system security procedures; advising agency management on systems development and conducting user training and product demonstrations. Supervision may be exercised over lower-level technical personnel. Work is performed under limited supervision. Teamwork is essential. We all help each other, regardless of our roles, thus a multi-technical skilled candidate with a diverse background in systems is preferred, and consideration will be provided to a candidate with knowledge of our State of Maine systems. This position will be up to 90% remote/work-at-home. You will be required to be in the Augusta office at least once every two weeks. WHAT WILL YOU DO?
+ MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. ? At MaineIT we: ??o Practice Customer-focus, ensuring that our customers are heard, and their needs are met.? o Hold ourselves to a high level of Accountability by being transparent with our stakeholders.? o Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.? o Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.
+ Participate in meetings and projects as assigned
+ Provide technical support in a call center environment for desktops, laptops, printers, software and other associated hardware connected to a user’s device.
+ Provide limited training to the end users for them to achieve minimal performance in computing.
+ Work with other groups outsid